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Protecting your Privacy
At PrettyLittleThing, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
The Lowdown On Information We Gather When Shopping With Us
How We Get Your Info
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
For more information please see our full privacy policy
Contact Us
How can we help?
What is the issue regarding your order?
- Where is my order?
- Order Claim - Missing Item
- Returns Query
- Payment Query
- Other
What is the issue regarding your order?
- Where's my order?
- Missing item
- Where's my refund?
- PLT Royalty
What is the issue regarding your order?
- Where's my refund?
- Returns query
- Other how do I return an item?
What is the issue regarding your order?
- I wish to make a complaint
- Website / account query
- PLT Royalty
- Something else
- Data Protection Questions
Popular FAQs
- Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
- Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note.
- Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
- Keep your certificate of postage safe as you will need this as your proof of return.
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| UK Saver | 3 - 5 Working Days | £1.99 |
| UK Collect+ | 2 - 3 Working Days (If ordered before 9pm) | £3.99 |
| UK Next Day | If ordered before 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday your order will be delivered the next day (excludes Bank Holidays). | £5.99 |
| UK Nominated Day Delivery* | Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) | £5.99 |
| UK Next Day Evening | Next working day (if ordered before midnight) | £5.99 |
| PLT Royalty | Unlimited next day delivery for a year | £7.99 |
PrettyLittleThing *Unlimited Next Day costs £7.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 22:00 Monday-Friday, before 20:00 on Saturday and 22:00 Sunday to guarantee Next Day delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. You will be informed of any significant changes to these terms and conditions. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to Nominated Day Service. Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable. PrettyLittleThing *Unlimited Next Day service will be reduced to a 48 hour service over busy retail periods including Black Friday weekend.
| Next Day Delivery* All deliveries are made between 8am and 9pm |
|
|---|---|
| Order Date | Latest expected delivery date |
| Monday-Friday before 10pm | Next day |
| Friday after 10pm | Sunday |
| Saturday before 9:30pm | Sunday |
| Saturday after 9:30pm | Monday |
| Sunday before 10pm | Monday |
| Sunday after 10pm | Tuesday |
*Postcode restrictions apply to the following UK Postcodes: AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW (15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)
Please note the following areas may take 3-5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.
You can choose one of the following returns options
Great news! We now offer a FREE Collect+ returns service for customers in the UK mainland and Northern Ireland. This means you can drop off your parcel at your local convenience store - and there are over 5,000 participating stores! Here’s how to return with Collect+:
- Click here to generate and print your returns label, and find your nearest store.
- Re-pack your item(s) in the original packaging with labels and tags still attached.
- Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.
- Head to your local Collect+ store with your parcel. You’ll receive proof of postage here – remember to keep this safe in case you need to use it as evidence of your return.
- You can track your return here using the code you were given.
If you have any any other questions about Collect+, please see our Collect+ FAQs here.
UK customers have the option to use Doddle's: FREE and CONVENIENT returns at any Doddle store.
Find out more and where to find your nearest Doddle store here.
Returning with Doddle is FREE and convenient. You don’t even need a label!
Just repack your item(s) in the original packaging with all the tags attached.
Bring your parcel to any Doddle store-you can find your most convenient Doddle location here.
We’ll do the rest! You’ll get a tracking receipt and you can check the progress of your return at www.doddle.com
Want to know more? Visit www.doddle.com/prettylittlething
UK customers also have the option to returns items via Royal Mail tracked returns. This is a FREE service simply click here and follow the steps to print your own returns label.Once completed, you will receive an email with instructions on how to return your item and a tracking link.
If you haven’t got your returns label don’t stress! UK Customers can download a new one here and international customers can download a new returns label here
HERMES PARCEL SHOP SERVICE
You can return your PrettyLittleThing order FREE via any newsagent or corner shop that offers the Hermes service.
Complete the returns note that came with your parcel and pop it into the parcel with your return.
Click here to arrange your return and follow the simple steps. You’ll be sent an email with your returns label that you’ll need to attach to your parcel. You'll need to create and print one label per parcel.
Take your parcel into any Hermes Parcel Shop location. Most Hermes Parcel Shop locations are open 7 days a week, with extended opening hours. Click here to find your nearest Hermes Parcel Shop location.
Click here for more details on returning with Hermes.
HERMES COLLECTION SERVICE
You can return your PrettyLittleThing order FREE via the Hermes courier collection service.
Complete the returns note that came with your parcel and pop it into the parcel with your return.
Click here to arrange your return and follow the simple steps. You’ll be sent an email with your returns label that you’ll need to attach to your parcel. You'll need to create and print one label per parcel.
Your collection address must be accessible to the courier and there'll need to be someone there to hand over the parcel. Hermes will attempt the collection between 8am to 8pm, and you'll be sent an estimated 4hr window on the day of collection.
Click here for more details on returning with Hermes.
Here’s how to return using toyou:
- Visit our website here to print a label or print one in store.
- Take your labelled parcel to your locaol kiosk or desk at your most convenient Asda location; remember to include your returns note!
- Place your parcel in the dropbox or give it to an ASDA colleague.
- Remember to keep hold of your receipt to track your parcel, which you can do here
