FREE UK RETURNS
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Returns Policy

FREE returns on all UK orders!

WHAT IS YOUR RETURNS POLICY?
  • Items must be unworn and unwashed.
  • Cosmetic and pierced jewellery products cannot be returned.
  • Swimwear and underwear cannot be returned if the hygiene seal has been removed for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThing.
HOW LONG DO I HAVE TO RETURN AN ITEM?
For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. For all international customers, please return unsuitable items within 7 days of receiving your parcels. Please return unsuitable items in their original packaging.
WHAT DO I DO IF MY PRODUCT IS FAULTY?
If you receive a faulty item please return to us within 30 days’ of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning. You can do so by filling out a Customer Service form here, and a member of our team will get back to you.
HOW MUCH DOES IT COST TO RETURN AN ITEM?

If you wish to return your items to PrettyLittleThing, we offer FREE returns for UK Customers! We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own costs. For UK and ROI Customers, your returns label will be included in your parcel but if you need another one don't panic. Returns Label for UK Customers can be found here

Alternatively, all International Customers who wish to return their items can use the returns label found here
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return and refund for you ASAP, however it may take up to 21 days for your refund to be processed after you have posted your return. It then takes a further 3-5 working days for your bank to credit your account. If you have not received your refund confirmation email after 21 days, please contact us with the proof of postage information on your Post Office, Doddle or Collect+ receipt and we will check this out for you.
HOW DO I RETURN AN ITEM (RETURNS LABELS)?

Royal Mail Logo

UK customers also have the option to returns items via Royal Mail tracked returns. This is a FREE service simply click here and follow the steps to print your own returns label. Once completed, you will receive an email with instructions on how to return your item and a tracking link.

Great news! We now offer a FREE Collect+ returns service for customers in the UK mainland. This means you can drop off your parcel at your local convenience store - and there are over 5,000 participating stores! Here’s how to return with Collect+:

 

  • Click here to generate and print your returns label, and find your nearest store.
  • Re-pack your item(s) in the original packaging with labels and tags still attached.
  • Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.
  • Head to your local Collect+ store with your parcel. You’ll receive proof of postage here – remember to keep this safe in case you need to use it as evidence of your return.
  • You can track your return here using the code you were given.

Alternatively, UK customers have the option to use Doddle's: FREE and CONVENIENT returns at any Doddle store.

PrettyLittleThing has partnered with Doddle to make returning your online orders effortless. Simply bring in your items including your completed dispatch note to any Doddle store and Doddle’s friendly parcelistas will be on hand to help you. All Doddle stores are open from early until late and most are open seven days a week. Doddle has a growing network of purple stores located near railway stations and commuter hubs across the UK.

Find out more and where to find your nearest Doddle store here.

Please follow the process below for returning a parcel to us:

Please return your item(s) to us following the method below:

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note.

4. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

If you haven’t got your returns label don’t stress! UK Customers can download a new one here and International customers can download a new returns label here

Please keep your proof of postage safe incase you need this as your proof of return.

I HAVE LOST MY RETURNS SLIP
Don’t worry if you don’t have a returns slip, you can easily download one here.
HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as your refund is processed you'll receive an email from us. Please be aware it can take 3-5 working days for the payment to show on your account, depending on your card issuer.
DO YOU REFUND THE DELIVERY CHARGE?
We will refund the postage charge if you have canceled your contract with us in accordance with the Distance Selling regulations. Please see our returns policy for more information on your cancellation rights.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.