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FAQ! Need Help?

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PRODUCTS

WHY CAN'T I FIND AN ITEM THAT WAS ADVERTISED?

Oh no! This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock! But please keep an eye on our Back In Stock section as we are constantly updating it!
Unfortunately our Customer Service team are unable to help with stock queries, so checking out back in stock is your best bet!
You can also search for a product using our visual search feature- screenshot the item you are looking for, head to the search bar and click the camera icon – follow the instructions from there! (this feature is only available on mobile)

WILL YOU BE GETTING MORE STOCK?

Our popular items can sell out quickly as we are all about FAST fashion. In the meantime, why not browse through our Back In Stock category!
Unfortunately our Customer Service team are unable to help with stock queries, so checking out back in stock is your best bet!

MY PRODUCT IS THE WRONG SIZE

As a UK company, our clothes are sometimes labelled with UK Sizes – which may also be listed on your paper invoice inside the parcel. Not to worry, the product will be the size you ordered – just labelled with the UK equivalent size (e.g. UK size 6 is a US size 2). You can see our size guide here to confirm (link to size guide).

Why can’t certain items be delivered to my address?

We’re unable to ship certain products overseas. This can be due to legal or logistical restrictions that prevent us from sending products overseas. Items can include sunglasses, aerosols, beauty items, perfume and some liquids. If we cannot ship a product outside of the UK, we’ll always specify on the product page. We’ll also notify you at checkout if there are any restricted items in your shopping bag. If you’ve added an item to your bag that can’t be shipped to your address, the order won’t be completed. To complete your order, you’ll need to remove any items that can’t be shipped to your delivery address.

RECYCLED BY PRETTYLITTLETHING

The aim of the Recycled by PrettyLittleThing collection is to rework unwanted, worn out materials and give them a second chance. The collection of 150 pieces is formed from recycled t-shirt cut-offs (factory waste) and recycled polyester (plastic bottles). By using recycled materials this consumes less water, energy and less natural resources, helping to reduce the impact that this has on the environment.

Full fabric composition is 50% Recycled Cotton 50% Recycled Polyester.

Help us divert unwanted clothing from unnecessary UK landfills, PrettyLittleThing are also working closely with reGAIN an app that allows you to turn your pre-loved, unwanted clothes into discounts from your next PrettyLittleThing purchase.

DO YOU HAVE A SIZE GUIDE
Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide HERE to check this matches the size you have ordered.

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.