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What is the issue regarding your order?
Please use the contact form below to let us help with your query
We always aim to sort your returns ASAP, however, during super busy periods it may take up to 21 days for your unwanted purchases to be processed. If you returned your order over 21 days ago and still haven’t heard from us, hit us up using the form below so we can help.
PrettyLittleThing *Unlimited Next Day costs £7.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next
Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 22:00 Monday-Friday, before 20:00 on
Saturday and 22:00 Sunday to guarantee Next Day delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions.
Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of
any significant changes to these terms and conditions. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. You will be informed of any significant changes to these terms
and conditions. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to Nominated
Day Service. Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable. PrettyLittleThing *Unlimited Next Day service will be reduced
to a 48 hour service over busy retail periods including Black Friday weekend.
*Postcode restrictions apply to the following UK Postcodes: AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW (15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)
Please note the following areas may take 3-5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.
You can choose one of the following returns options
Great news! We now offer a FREE Collect+ returns service for customers in the UK mainland and Northern Ireland. This means you can drop off your parcel at your local convenience store - and there are over 5,000 participating stores! Here’s
how to return with Collect+:
If you have any any other questions about Collect+, please see our Collect+ FAQs here.
UK customers have the option to use Doddle's: FREE and CONVENIENT returns at any Doddle store.
Find out more and where to find your nearest Doddle store here.
Returning with Doddle is FREE and convenient. You don’t even need a label!
Just repack your item(s) in the original packaging with all the tags attached.
Bring your parcel to any Doddle store-you can find your most convenient Doddle location here.
We’ll do the rest! You’ll get a tracking receipt and you can check the progress of your return at www.doddle.com
Want to know more? Visit www.doddle.com/prettylittlething
UK customers also have the option to returns items via Royal Mail tracked returns. This is a FREE service simply click here and
follow the steps to print your own returns label.Once completed, you will receive an email with instructions on how to return your item and a tracking link.
If you haven’t got your returns label don’t stress! UK Customers can download a new one here and international customers can download
a new returns label here
HERMES PARCEL SHOP SERVICE
You can return your PrettyLittleThing order FREE via any newsagent or corner shop that offers the Hermes service.
Complete the returns note that came with your parcel and pop it into the parcel with your return.
Click here to arrange your return and follow the simple steps. You’ll be sent an email with your returns
label that you’ll need to attach to your parcel. You'll need to create and print one label per parcel.
Take your parcel into any Hermes Parcel Shop location. Most Hermes Parcel Shop locations are open 7 days a week, with extended opening hours. Click here to find your nearest Hermes Parcel Shop location.
Click here for more details on returning with Hermes.
HERMES COLLECTION SERVICE
You can return your PrettyLittleThing order FREE via the Hermes courier collection service.
Your collection address must be accessible to the courier and there'll need to be someone there to hand over the parcel. Hermes will attempt the collection between 8am to 8pm, and you'll be sent an estimated 4hr window on the day of collection.
Here’s how to return using toyou:
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