Popular FAQs
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| UK Standard Delivery | Up to 3 working days (if ordered before 11PM, delivery is Monday to Saturday, not including public holidays) | £3.99 |
| UK Next Day Delivery | Next Working Day (if ordered before midnight Sunday-Friday, before 9PM on Saturdays, delivery is Monday to Sunday, not including public holidays) | £5.99 |
| Click & Collect | Up to 3 Working Days (if ordered before 11PM, delivery is Monday - Saturday, not including public holidays) | £3.99 |
| PLT Royalty Delivery & Free Returns For A Year | Next Working Day (if ordered before midnight Sunday-Friday, before 9PM on Saturdays, delivery is Monday to Sunday, not including public holidays) | £9.99 |
| Standard International | 13 working days (Excludes Sat/Sun) | £14.99 |
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected
UK & INTERNATIONAL RETURNS
UK returns are £1.99 if you use the returns portal. If you do not use the returns portal in accordance with our instructions, then you will be responsible for the cost of returning Products to us, using your chosen alternative returns method.
Please note that if you choose to return via any method other than one of our chose carriers, you will remain responsible for the items including for any loss or damage until we receive them.
For International returns, you will also need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
If you use the returns portal, the process for returns is as follows:
- Repack your Products.
- Login to our returns portal here. You will need your order number and email/last 4 digits of your phone number.
- Select your preferred return option (Print returns label at home or in store options).
- Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
- Keep an eye on your return tracking. You'll get an email once we receive your returned Product.
Once you make your return and its received by us, we will get to work on processing your return as soon as we can and issue any refunds due to you back to your original payment method.
If you paid for your order with a gift voucher or store credit, the value of the returned Product will be credited back to your PrettyLittleThing account;
If you paid using a “buy now, pay later” service provider, we will notify the relevant service provider that you have returned your Products to us and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply and you should review the applicable terms for your chosen service provider for further information.
We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days.
We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:
- Your name
- Your order number
- Product name & code (this can be found on your order confirmation email)
- Picture of the fault / incorrect item