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A privacy reminder from PrettyLittleThing Read more I agree

FAQ! Need Help?

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TECHNICAL HELP

WHAT SHOULD I DO IF I'VE FORGOTTEN MY PASSWORD?

At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.

HOW DO I CHANGE MY PASSWORD?

Need to change your password? Log in using your current password, follow the steps under account information. Forgot your password? At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.

HOW DO I CHANGE MY EMAIL ADDRESS?

It's super simple! Just log into your account using your old email address and click on 'edit email address/password' under My Info Once these changes have been made, hit continue and your changes will be saved!

WHY AM I EXPERIENCING PROBLEMS WHEN ENTERING MY PAYMENT DETAILS?

This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?

Just hit 'Unsubscribe' button at the bottom of the email newsletter.

HOW DO I CHANGE MY SAVED DELIVERY ADDRESS?

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

HOW DO I CHANGE MY SAVED PAYMENT DETAILS?

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.

HOW DO I CHANGE MY CONTACT PREFERENCES?

You can choose how you want us to contact you about things we think you'd like to hear about. Don’t wanna keep up with our latest goings on, offers and all things PLT? No worries, simply log into your account, click on contact preferences and untick all contact options.

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.