Popular FAQs
If you're experiencing issues using the app there are a couple of things that might help:
- Update your app, we release updates to the app regularly that include fixes for common issues and improvements. To update your app, search for PLT in the App Store/Play Store and press update.
- Force close the app and reopen. If you're experiencing a glitch, try force closing the app and reopening.
- If your issue is more specific e.g. struggling to make a payment, the other options on this page might help but if you are still experiencing issues please reach out to our customer services team.
At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.
Need to change your password? Log in using your current password, follow the steps under account information. Forgot your password? At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.
This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.
Just hit 'Unsubscribe' button at the bottom of the email newsletter.
Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.
Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.
You can choose how you want us to contact you about things we think you'd like to hear about. Don’t wanna keep up with our latest goings on, offers and all things PLT? No worries, simply log into your account, click on contact preferences and untick all contact options.