Klarna | PrettyLittleThing

SHOP NOW. PAY LATER IN 3 INSTALMENTS OR IN 30 DAYS WITH KLARNA. SIMPLY SELECT KLARNA AT CHECKOUT.

FILL YOUR BAG

Pop your must-have pieces into your basket and head to checkout as usual.

Order multiple sizes to make sure you get that perfect fit in one go.

You just need to be at least 18, be a UK resident and have a UK debit or credit card.

CHECK IT OUT

No sign up or account is required.

Select the Klarna option and double check you're happy with the 3 payment instalments or in 30 days.

You're one step closer to new garms!

PAY LATER

Submit your order and you're good to go.

Pay later in 3 payments will allow you to spread the cost of your purchase over 3 equal instalments or in 30 days. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first payment will be made when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. interest free!*

ALL YOU NEED TO APPLY

All you need to order with Klarna is a UK bank account, a UK residential address and that you're 18 or over. If you're struggling to use Klarna it could be because; you may have an outstanding payment from another order, you have filled out the form incorrectly or they have rejected your application. If they reject your application we would recommend chosing another payment type.

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.

PrettyLittleThing.com Limited is not a lender and acts only as an introducer. The credit product is provided by Klarna Bank AB (publ). Credit is only available to permanent UK residents aged 18 and over, depending on their status. Terms and conditions apply. Please note that Pay in 3 instalments is not regulated by the FCA.

Klarna's Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply. klarna.com/uk/terms-and-conditions

FAQ

Who is Klarna?

Klarna is a payments service that helps you buy the things you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.

HOW DOES PAY LATER IN 3 INTEREST-FREE INSTALMENTS WORK?

Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

AM I ELIGIBLE FOR PAY LATER IN 3 INTEREST-FREE INSTALMENTS?

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation.

Can I have multiple Pay in 3 instalments orders at the same time?

Yes, you can. If you see Klarna Pay in 3 instalments when you go to an online checkout then Pay in 3 instalments is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.

HOW DOES PAY LATER IN 30 DAYS WORK?

Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into https://www.klarna.com/uk/. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.

AM I ELIGIBLE FOR PAY LATER IN 30 DAYS?

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay later in 30 days. When you choose Klarna they will also check the information you provide and your financial situation.

CAN I HAVE MULTIPLE PAY LATER IN 30 DAYS ORDERS AT THE SAME TIME?

Yes, you can. If you see Klarna Pay later in 30 days when you go to an online checkout then Pay later in 30 days is available to you. Every time you use Pay later in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.

What does Klarna consider when reviewing my application?

Klarna offers Pay in 30 days & Pay In 3 instalments based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 30 days or Pay In 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 30 days or Pay In 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay in 30 days or Pay In 3 instalments is denied, it does not mean it will be denied for future orders.

HOW CAN I INCREASE MY CHANCES OF BEING ACCEPTED FOR PAY IN 30 DAYS & PAY IN 3 INTEREST-FREE INSTALMENTS?

Klarna is unique and offers Pay in 30 days or Pay In 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay in 30 days or Pay In 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

What do I need to provide when I make a purchase?

If you want to purchase something using Klarna’s Pay in 30 days or Pay In 3 instalments, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna need to talk to you urgently they'll use the phone number you've shared. For any other information Klarna need to share with you, they'll send this to your email address.

Will a credit search take place?

When you use Pay in 30 days & Pay In 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

How do I make repayments to Klarna?

Pay In 30 days -You can pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or logging into https://www.klarna.com/uk/. Klarna will send you a confirmation email once your order is confirmed with full details.You can see both past and future payments using the Klarna app.
Pay In 3 Installments - Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

WHY HAVE I NOT BEEN OFFERED PAY IN 30 DAYS OR PAY LATER IN 3 INTEREST-FREE INSTALMENTS?

Although Pay In 30 days or Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay In 30 days or Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto klarna.com/uk.

WHAT ARE MY PAYMENT OPTIONS WITH KLARNA?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

WHAT HAPPENS IF I CANCEL OR RETURN MY ORDER?

As soon as PrettyLittleThing has confirmed with Klarna that your cancellation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

WHAT HAPPENS IF I DON’T PAY FOR MY ORDER?

If you don't make your payments you will be in arrears as Pay Later in 30 & Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future.
Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.

I HAVE BEEN ASKED TO GO TO THE KLARNA SITE. IS THIS CORRECT?

If you choose to pay for your order using Pay later in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card. You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto here.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by PrettyLittleThing. All transactions take place through connections secured with the latest industry standard security protocols.

How do I know Klarna has received my payment?

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

What happens if I don’t pay for my order on time?

Pay Later In 30 & Pay in 3 instalments is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.

HAVE YOU RECEIVED MY PAYMENT?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at Klarna.

WHAT HAPPENS TO MY STATEMENT, WHEN I'VE RETURNED THE GOODS?

Once PrettyLittleThing has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

If you have not received your goods, please contact PrettyLittleThing to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I HAVE CANCELLED MY ORDER. HOW LONG WILL IT TAKE UNTIL I RECEIVE MY REFUND?

As soon as PrettyLittleThing has confirmed with Klarna that your cancelation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due, less the returns charge of £1.99 which you will have to settle with Klarna. You will see the return in the Klarna app immediately.

I have asked for a refund. How will I be refunded?

Once PrettyLittleThing has received the return and Klarna have received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

WHAT HAPPENS TO MY STATEMENT, WHEN I HAVE RETURNED THE GOODS?

What happens to my statement when I have returned part of my order?

Once PrettyLittleThing has received the partial return and Klarna have received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

I HAVEN’T RECEIVED AN EMAIL WITH MY STATEMENT/PAYMENT INFORMATION.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

IF YOU ARE HAVING TROUBLE PLACING AN ORDER WITH KLARNA

Klarna may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount. You may have outstanding payments on previous Klarna invoices. You may have missed a required field at the checkout, e.g. your date of birth. Please note that Klarna are an independent payment company and boohoo have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.
Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford your monthly repayments on time. For any more info just click here as Klarna are right on hand for quick and simple, self service solutions.
Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&C's apply.

GET THE LOW DOWN

Got another question? Further info about Pay later by Klarna, interest rates, elibility critera and more can be found by checking out the dedicated Klarna help page HERE.