Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7!
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Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected
**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
‘EU deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.
Non-EU deliveries - Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.’
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large. Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days..
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Delivery is on a selected date.* You can choose a delivery day of your choice, up to 10 days in advance.
*Some of our delivery methods are not available to a small number of postcode – please see POSTCODE RESTRICTIONS for full details.
Delivery is Monday to Sunday (excluding Public Holidays).
UK Nominated Day Delivery costs just £8.99.
Delivery is fully tracked, and delivery notifications via SMS and email are provided by the carrier.
We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track Order’ and you’ll be directed to the carrier tracking page.
A signature may be required on receipt.
If you are not available to take delivery of your parcel, the carrier will leave a delivery card.
Dependant on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, so you'll know exactly when to expect your delivery.
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. PrettyLittleThing cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
Click & Collect – 3 - 5 working days. You must have a UK billing address and provide photo ID at selected location. - £3.99
Please note the following areas may take 2-3 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.
PLT Girl items may qualify for VAT, depending on your shipping address. If they qualify this will be added at checkout. Please see below VAT rates for each country
Belgium 21%Denmark 25%France 20%Ireland 23%Spain 21%Sweden 25%Italy 22%Malta 18%Netherland 21%Germany 19%Finland 24%
Saver Delivery will take up to 4 calendar days to arrive. Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service
Next Working Day (if ordered before 10PM Sun – Fri, all orders placed on Sat will be available for collection on Mon).
*T&C’s and postcode restrictions apply. T&C’s can be found here. Postcode restrictions can be found here.
We are very sorry but we cannot offer Next Day delivery to the following postcodes If your postcode isn't eligible, the Standard delivery, InPost or MyHermes collection options are available.
Prettylittlething Royalty Delivery service costs £9.99 and is valid for a 12 month period from the date of purchase. Your subscription to Prettylittlething Royalty Delivery is subject to these terms and conditions. Customers need a registered Prettylittlething account to subscribe. The service must be purchased by selecting the Royalty Delivery option at checkout. Once purchased Prettylittlething Royalty Delivery is non-refundable. Prettylittlething Royalty Delivery entitles customers to Unlimited Standard Delivery and Unlimited Next Day delivery. There is no limit on how many times you order. Prettylittlething Royalty is available for delivery to UK addresses (excluding Northern Ireland), postcode restrictions apply if using the Next Day Delivery service, check your eligibility. If your postcode is not eligible for Next Day Delivery, other delivery options are available. Your order will be delivered within the timescales set out at checkout. Timescales for delivery may change so always refer to the timescales set out at checkout. Prettylittlething reserves the right to change the cut off time delivery at our discretion. During busy retail periods (including but not limited to Black Friday weekend and Cyber Monday) delivery times may take longer. Prettylittlething Royalty Delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. It is the customer’s responsibility to ensure the use of Prettylittlething Royalty Delivery in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. Prettylittlething reserve the right to accept or refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. Your statutory rights are not affected. Exclusions: Unlimited Next Day Delivery does not apply to Nominated Day Service and UK Next Day Evening Delivery – see checkout of the delivery page for further information
If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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