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Delivery

WHERE IS MY ORDER?
Please note: tracking is only available once the order has been despatched

Please enter your order number:

WHAT ARE MY DELIVERY OPTIONS?
Delivery OptionDelivery TimesDelivery Costs
UK Saver 3 - 5 Working Days £3.99
UK Collect+ 2 - 3 Working Days (If ordered before 9pm) £3.99
UK Next Day If ordered before 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday your order will be delivered the next day (excludes Bank Holidays). £5.99
UK Nominated Day Delivery* Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) £5.99
UK Next Day Evening Next working day (If ordered before midnight)  £5.99
Delivery OptionDelivery TimesDelivery Costs
UK Saver 3 - 5 Working Days £3.99
UK Collect+ 2 - 3 Working Days (If ordered before 9pm) £3.99
UK Next Day If ordered before 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday your order will be delivered the next day (excludes Bank Holidays). £5.99
UK Nominated Day Delivery* Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) £5.99
UK Next Day Evening Next working day (if ordered before 1pm) Orders placed after 1pm on Friday will be delivered the following Tuesday. £4.99
UK Nominated Day Delivery - How does it work?

Delivery is on a selected date.* You can choose a delivery day of your choice, up to 10 days in advance.


However, UK Nominated Day Delivery is not available to a small number of postcodes:


 

AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW(15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)


Delivery is Monday to Sunday (excluding Public Holidays).


UK Nominated Day Delivery costs just £5.99.


Delivery is fully tracked, and delivery notifications via SMS and email are provided by the carrier.


We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track Order’ and you’ll be directed to the carrier tracking page.


A signature may be required on receipt.


If you are not available to take delivery of your parcel, the carrier will leave a delivery card.


Dependant on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, so you'll know exactly when to expect your delivery.


 

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. PrettyLittleThing cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

NEXT DAY DELIVERY - WHEN WILL I RECEIVE MY ORDER?
Next Day Delivery*
All deliveries are made between 8am and 9pm
Order DateLatest expected delivery date
Monday-Friday before 10pm Next day
Friday after 10pm Sunday
Saturday before 9:30pm Sunday
Saturday after 9:30pm Monday
Sunday before 10pm Monday
Sunday after 10pm Tuesday
*Postcode restrictions apply to the following UK Postcodes: AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW (15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)
 

Please note the following areas may take 3-5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.

PLT Girl items may qualify for VAT, depending on your shipping address. If they qualify this will be added at checkout. Please see below VAT rates for each country

Belgium 21%
Denmark 25%
France 20%
Ireland 23%
Spain 21%
Sweden 25%
Italy 22%
Malta 18%
Netherland 21%
Germany 19%
Finland 24%

UK SAVER DELIVERY - WHEN WILL I RECEIVE MY ORDER?

Saver Delivery will take up to 3 - 5 working days to arrive. Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service

UK NEXT DAY EVENING DELIVERY - WHEN WILL I RECEIVE MY ORDER?
NEXT DAY EVENING DELIVERY
All deliveries are made between 6pm and 10pm
Order Date
(if ordered before midnight)
Latest expected delivery date
(if ordered before midnight)
Monday Tuesday between 6pm and 10pm
Tuesday Wednesday 6pm and 10pm
Wednesday Thursday 6pm and 10pm
Thursday Friday 6pm and 10pm
Friday Saturday 6pm and 10pm
Saturday Sunday 6pm and 10pm
Sunday Monday 6pm and 10pm

Please see the post code restrictions here

PLT Royalty - Only £6.99 *Limited time only

PrettyLittleThing *Unlimited Next Day costs £6.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe and must be logged in to redeem. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 22:00 Monday-Friday, before 20:00 on Saturday and 22:00 Sunday to guarantee Next Day Delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PrettyLittleThing reserve the right to alter the delivery service valid in this promotion at any time, in this case the customer will be offered the available delivery service available at that time free of charge. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to UK Precise Day Service.Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable.

Doddle Next Day Delivery

Here's how it works:

  • At the checkout choose Doddle as your delivery option and select your most convenient Doddle store
  • Doddle will send you an email or SMS with a collection code when your item is in store and ready to collect
  • Simply take the code to the Doddle store with your ID and pick up your delivery

Want to know more? Visit www.doddle.com/prettylittlething.com


How do I select to have my order delivered to a Doddle collection point?

When placing your order you’ll be able to find Doddle as a delivery option at the checkout.


Where is my closest Doddle?

Doddle has a rapidly growing number of stores all over the UK. Doddle are in universities, shopping centres and train stations too. Check out www.doddle.com/locations to find your most convenient Doddle store.


When are Doddle collection points open?

Doddle are open early until late, and most stores are open 7 days a week. Doddle will send you the opening times of the store when they confirm your parcel has arrived too. Easy!

Please take your Doddle collection code and proof of ID with you when you go to Doddle to collect your parcel. Doddle accept the following:


What should I do if I lose my collection code from Doddle?

You’ll get a reminder email from Doddle if you don’t collect your parcel straight away, your collection code will be on that! Alternatively contact info@doddle.it and they can help.


What should I do if I don’t receive my Doddle collection code?

If you haven’t received an email or SMS from Doddle within 48 hours of ordering, let Doddle know at info@doddle.it and they will investigate and make sure you get your order.


Can someone else collect my order on my behalf?

Yes, they can! They must have your collection code and your proof of ID.


Doddle know you want your stuff instantly, but if you can’t make it on the day don’t worry. Doddle will keep your parcel at the selected store for 5 days. They will also send you reminders during that time in case you’ve forgotten. Once the 5 days are up, Doddle send your parcel back to PrettyLittleThing, it will be processed as a return and a refund will be issued. You will still be charged for the delivery cost.


What if I want to return an item I have collected from Doddle?

If you decide you don’t want all or part of your order or there was something wrong with the order. You don’t even need to repack it, just bring your items and despatch note. Doddle will do the rest. Better yet, you can return any online order from PrettyLittleThing at any Doddle location, even if it was sent to your house or Collect +.

DO YOU DELIVER TO PO BOXES & BPFO ADDRESSES?
If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery. For more information, click here.

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