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Delivery

PrettyLittleThing Last Christmas & NYE Delivery Dates
Country Service Last Order Date For Christmas Last Order Date For New Year's Eve
United Kingdom Next Day 23/12/2022 30/12/2022
Free Next Day Delivery For A Year 23/12/2022 30/12/2022
Saver Delivery 21/12/2022 28/12/2022
Parcel Shop Next Day 22/12/2022 29/12/2022
Click & Collect 20/12/2022 27/12/2022
Nominated day 22/12/2022 29/12/2022
Next Day Store Collection 22/12/2022 30/12/2022
Ireland Express 21/12/2022 29/12/2022
Free Express Delivery For A Year 21/12/2022 29/12/2022
Standard 20/12/2022 28/12/2022
USA Express 20/12/2022 28/12/2022
Express Click & Collect 20/12/2022 28/12/2022
Standard 13/12/2022 18/12/2022
Canada Express 19/12/2022 26/12/2022
Standard 12/12/2022 17/12/2022
Australia Standard - Non Metro/Major Regional 11/12/2022 13/12/2022
Standard - Metro 12/12/2022 14/12/2022
Express 16/12/2022 23/12/2022
New Zealand Standard 10/12/2022 12/12/2022
Express 14/12/2022 23/12/2022
France Livraison Standard 18/12/2022 20/12/2022
Point Relais 18/12/2022 18/12/2022
Livraison Express 21/12/2022 29/12/2022
Livraison Express en Point Relais 21/12/2022 29/12/2022
Israel Standard 10/12/2022 15/12/2022
Express 14/12/2022 17/12/2022
Saudi Arabia Standard 10/12/2022 14/12/2022
UAE Standard 12/12/2022 15/12/2022
Kuwait Standard 11/12/2022 14/12/2022
Oman Standard 12/12/2022 15/12/2022
Bahrain Standard 10/12/2022 13/12/2022
Jordan Standard 09/12/2022 11/12/2022
Qatar Standard 09/12/2022 12/12/2022
Rest of Europe Standard 10/12/2022 17/12/2022
Rest of World Standard 09/12/2022 12/12/2022
HOW LONG DOES DELIVERY TAKE?
Delivery OptionDelivery TimesDelivery Costs
UK Saver Delivery 3 - 5 Working Days (Delivery days Monday to Saturday)  £3.99
UK Next Day Delivery  Next Working Day (if ordered before 10PM Sun - Fri / 9PM Sat) £5.99
Choose A Delivery Date* Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) £8.99
Click & Collect 3 - 5 Working Days (Delivery days Monday to Saturday) £3.99
PLT Royalty Delivery* Next Working Day (if ordered before 10PM Sun - Fri / 9PM Sat) £9.99
UK Next Day Click and Collect Next Working Day (if ordered before 10PM Sun – Fri, all orders placed on Sat will be available for collection on Mon) £5.99
Standard International 10 working days (Excludes Sat/Sun) £7.99

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected

WHERE IS MY ORDER?
Please note: tracking is only available once the order has been despatched

Please enter your order number:

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

ORDERING FOR CUSTOMERS OUTSIDE OF THE UK

‘EU deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.

Non-EU deliveries - Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.’

EUROPE DELIVERY OPTIONS
EU Standard Delivery Delivery Time Delivery Cost GBP Delivery Cost EU
Belgium 5 - 10 Working Days (Excludes Weekends) *Post Code Restrictions Apply £7.99 €7.99
Norway £7.99 €8.99
Germany £7.99 €5.99
Netherlands £7.99 €6.99
Sweden £7.99 €8.99
Spain £7.99 €7.99
Denmark £7.99 €8.99
Switzerland £7.99 €7.99

 

EU Express Delivery Delivery Time Delivery Cost GBP Delivery Cost EUR
Belgium Order will take up to 2 working days if placed before 3pm CET Monday to Thursday. (Postcode and public holiday restrictions apply) £15.99 €13.99
Norway £17.99 €19.99
Germany £14.99 €11.99
Netherlands £18.99 €14.99
Sweden £18.99 €14.99
Spain £22.99 €25.99
Denmark £22.99 €26.99
Switzerland Orders to Switzerland will take up to 2 working days if placed before 3pm CET Monday to Thursday. Any orders placed after this time will take up to 3 working days (Postcode and public holiday restrictions apply) £28.99 €19.99
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days..

DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

CHOOSE A DELIVERY DATE - HOW DOES IT WORK?

Delivery is on a selected date.* You can choose a delivery day of your choice, up to 10 days in advance.

*Some of our delivery methods are not available to a small number of postcode – please see POSTCODE RESTRICTIONS for full details.

Delivery is Monday to Sunday (excluding Public Holidays).

UK Nominated Day Delivery costs just £8.99.

Delivery is fully tracked, and delivery notifications via SMS and email are provided by the carrier.

We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track Order’ and you’ll be directed to the carrier tracking page.

A signature may be required on receipt.

If you are not available to take delivery of your parcel, the carrier will leave a delivery card.

Dependant on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, so you'll know exactly when to expect your delivery.

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. PrettyLittleThing cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

CLICK & COLLECT

Click & Collect – 3 - 5 working days. You must have a UK billing address and provide photo ID at selected location. - £3.99

  • Up to 5 Day lead-time
  • You will need to have a UK billing address
  • Choose the Click and Collect option at checkout and select your location.
  • You must have a valid ID at collection
  • £3.99
NEXT DAY DELIVERY - HOW DOES IT WORK?
Next Day delivery (if ordered before 10PM Sun - Fri / 9PM Sat )
 
*Postcode restrictions apply, if you cannot see Next Day as an option then your postcode may be ineligible – please check out postcode restrictions below
 

Please note the following areas may take 2-3 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.

PLT Girl items may qualify for VAT, depending on your shipping address. If they qualify this will be added at checkout. Please see below VAT rates for each country

Belgium 21%
Denmark 25%
France 20%
Ireland 23%
Spain 21%
Sweden 25%
Italy 22%
Malta 18%
Netherland 21%
Germany 19%
Finland 24%

UK SAVER DELIVERY £3.99 - WHEN WILL I RECEIVE MY ORDER?

Saver Delivery will take up to 4 calendar days to arrive. Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service

UK NEXT DAY CLICK AND COLLECT £5.99 - WHEN WILL I RECEIVE MY ORDER?

Next Working Day (if ordered before 10PM Sun – Fri, all orders placed on Sat will be available for collection on Mon).

PLT Royalty - Only £9.99 *Limited time only
About PLT Royalty
  • Unlimited Next Day Delivery*
  • Unlimited Saver Delivery*
  • Valid for 12 Months*

*T&C’s and postcode restrictions apply. T&C’s can be found here. Postcode restrictions can be found here.

Check Your Eligibility

We are very sorry but we cannot offer Next Day delivery to the following postcodes
If your postcode isn't eligible, the Standard delivery, InPost or MyHermes collection options are available.

T&C'S

Prettylittlething Royalty Delivery service costs £9.99 and is valid for a 12 month period from the date of purchase. Your subscription to Prettylittlething Royalty Delivery is subject to these terms and conditions. Customers need a registered Prettylittlething account to subscribe. The service must be purchased by selecting the Royalty Delivery option at checkout. Once purchased Prettylittlething Royalty Delivery is non-refundable. Prettylittlething Royalty Delivery entitles customers to Unlimited Standard Delivery and Unlimited Next Day delivery. There is no limit on how many times you order. Prettylittlething Royalty is available for delivery to UK addresses (excluding Northern Ireland), postcode restrictions apply if using the Next Day Delivery service, check your eligibility. If your postcode is not eligible for Next Day Delivery, other delivery options are available. Your order will be delivered within the timescales set out at checkout. Timescales for delivery may change so always refer to the timescales set out at checkout. Prettylittlething reserves the right to change the cut off time delivery at our discretion. During busy retail periods (including but not limited to Black Friday weekend and Cyber Monday) delivery times may take longer. Prettylittlething Royalty Delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. It is the customer’s responsibility to ensure the use of Prettylittlething Royalty Delivery in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. Prettylittlething reserve the right to accept or refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. Your statutory rights are not affected. Exclusions: Unlimited Next Day Delivery does not apply to Nominated Day Service and UK Next Day Evening Delivery – see checkout of the delivery page for further information

Royalty Troubleshooting
  • Make sure you are logged in to your Royalty account
  • Check your royalty hasn't expired - You can check this by going to “My Account > My Info” Under PrettyLittleThing PLT Royalty Delivery you will have a status and subscription dates.
  • Checkout with PayPal Express will not show your Royalty shipping, you need to log in the normal way for this to work.
  • Check which site you are browsing on, if you bought Royalty for UK it will only work on the UK site.
  • If your Royalty delivery has previously been refunded, it will no longer work and will need to be repurchased.
DO YOU DELIVER TO PO BOXES & BPFO ADDRESSES?
We do deliver to PO Boxes & BFPO addresses. If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the SAVER delivery option at checkout, as we cannot deliver to PO Boxes/BFPO addresses on Next Day. For more information click here.
DISPUTED DELIVERY
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further. 

If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.