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Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected
Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!
**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
‘EU deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.
Non-EU deliveries - Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.’
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large. Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel. If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm.
Unfortunately, nominated day delivery is not currently available to Northern Ireland, the Channel Islands and Isle of Man. Please check our postcode exclusions before ordering.
Click & Collect – Up to 3 working days. You must have a UK billing address and provide photo ID at selected location. - £3.99
Please note the following areas may take 3-5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.
PLT Girl items may qualify for VAT, depending on your shipping address. If they qualify this will be added at checkout. Please see below VAT rates for each country
Belgium 21%Denmark 25%France 20%Ireland 23%Spain 21%Sweden 25%Italy 22%Malta 18%Netherland 21%Germany 19%Finland 24%
Saver Delivery will take 3-5 calendar days to arrive. Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service
T&C's and Restrictions apply
We are very sorry but we cannot offer Next Day delivery to the following postcodes: If your postcode isn't eligible, the Standard delivery, InPost or MyHermes collection options are available
PrettyLittleThing *Unlimited Next Day and UK Saver Delivery costs £9.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 22:00 Monday-Sunday to guarantee Next working Day delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. You will be informed of any significant changes to these terms and conditions. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to Nominated Day Service. Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery, it is non-refundable. PrettyLittleThing *Unlimited Next Day service will be reduced to a 72 hour service over busy retail periods including Black Friday weekend.
If you wish to dispute delivery of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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