FAQ! Need Help?
We've got you covered
Please enter your order number:
**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
|Delivery Option||Delivery Times||Delivery Costs|
|UK Saver Delivery||3 - 5 Working Days||£3.99|
|UK Next Day||Order by 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday to receive your order the next day.||£5.99|
|UK Nominated Day Delivery*||Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply)||£5.99|
|UK Next Day Evening Delivery*||Next working day (if ordered before Midnight. Postcode restrictions apply)||£7.99|
|PLT Royalty Delivery*||Unlimited next day delivery and UK saver delivery for a year. (Postcode restrictions apply) If ordered before 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday your order will be delivered the next day.||£9.99|
|Standard International||5-10 working days (Excludes Sat/Sun)||£6.99|
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected
If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us ASAP.
Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm.
|Latest Exected Delivery Date|
|Order Date (if ordered before midnight)||Earliest Expected Delivery Date (if ordered before midnight)|
Unfortunately, nominated day delivery is not currently available to Northern Ireland, the Channel Islands and Isle of Man. Please check our postcode exclusions before ordering.
|Next Day Delivery - When Will I Recieve My Order|
|Order Date||Latest expected delivery date|
|Sunday - Friday before 10pm||Next day|
|Friday after 10pm||Sunday|
|Sunday after 10pm||Tuesday|
|Saturday before 9:30pm||Monday|
|Saturday after 9:30pm||Monday|
Please note the following areas may take 3-5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.
PLT Girl items may qualify for VAT, depending on your shipping address. If they qualify this will be added at checkout. Please see below VAT rates for each country
Saver Delivery will take 3 - 5 working days to arrive. Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service
|NEXT DAY EVENING DELIVERY |
All deliveries are made between 6pm and 10pm
|Order Date||Latest expected delivery date|
|Monday||Tuesday between 6pm and 10pm|
|Tuesday||Wednesday 6pm and 10pm|
|Wednesday||Thursday 6pm and 10pm|
|Thursday||Friday 6pm and 10pm|
|Friday||Saturday 6pm and 10pm|
|Saturday||Sunday 6pm and 10pm|
|Sunday||Monday 6pm and 10pm|
- Unlimited Next Day Delivery
- Unlimited Saver Delivery
- Valid for 12 Months
T&C's and Restrictions apply
We are very sorry but we cannot offer Next Day delivery to the following postcodes:
If your postcode isn't eligible, the Standard delivery, InPost or MyHermes collection options are available
PrettyLittleThing *Unlimited Next Day and UK Saver Delivery costs £9.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 22:00 Monday-Friday, before 21:30 on Saturday and 22:00 Sunday to guarantee Next Day delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. You will be informed of any significant changes to these terms and conditions. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to Nominated Day Service. Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery, it is non-refundable. PrettyLittleThing *Unlimited Next Day service will be reduced to a 72 hour service over busy retail periods including Black Friday weekend.