Delivery is on a selected date.* You can choose a delivery day of your choice, up to 10 days in advance.

However, UK Precise Delivery is not available to a small number of postcodes:

 

AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW(15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)

Delivery is Monday to Sunday (excluding Public Holidays).

UK Precise Delivery costs just £4.99.

Delivery is fully tracked, and delivery notifications via SMS and email are provided by the carrier.

We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track Order’ and you’ll be directed to the carrier tracking page.

A signature may be required on receipt.

If you are not available to take delivery of your parcel, the carrier will leave a delivery card.

Dependant on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, so you'll know exactly when to expect your delivery.

 

*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. PrettyLittleThing cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

SAVER DELIVERY All delveries are made between 8am and 9pm
Order Date (if ordered before 10pm)	Latest expected delivery date (if ordered before 10pm)
Monday	Saturday
Tuesday	Monday
Wednesday	Tuesday
Thursday	Wednesday
Friday	Thursday
Saturday	Friday
Sunday	Saturday

Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service

NEXT DAY EVENING DELIVERY All delveries are made between 6pm and 10pm
Order Date (if ordered before midnight)	Latest expected delivery date (if ordered before midnight)
Monday	Tuesday between 6pm and 10pm
Tuesday	Wednesday 6pm and 6pm
Wednesday	Thursday 6pm and 10pm
Thursday	Friday 6pm and 10pm
Friday	Saturday 6pm and 10pm
Saturday	Sunday 6pm and 10pm
Sunday	Monday 6pm and 10pm

Please see the post code restrictions here

PrettyLittleThing *Unlimited Next Day costs £8.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe and must be logged in to redeem. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 22:00 Monday-Friday, before 20:00 on Saturday and 22:00 Sunday to guarantee Next Day delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PrettyLittleThing reserve the right to alter the delivery service valid in this promotion at any time, in this case the customer will be offered the available delivery service available at that time free of charge. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to UK Precise Day Service.Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable.

Here's how it works:

• At the checkout choose Doddle as your delivery option and select your most convenient Doddle store
• Doddle will send you an email or SMS with a collection code when your item is in store and ready to collect
• Simply take the code to the Doddle store with your ID and pick up your delivery

Want to know more? Visit www.doddle.com/prettylittlething.com

How do I select to have my order delivered to a Doddle collection point?

When placing your order you’ll be able to find Doddle as a delivery option at the checkout.

Where is my closest Doddle?

Doddle has a rapidly growing number of stores all over the UK. Doddle are in universities, shopping centres and train stations too. Check out www.doddle.com/locations to find your most convenient Doddle store.

When are Doddle collection points open?

Doddle are open early until late, and most stores are open 7 days a week. Doddle will send you the opening times of the store when they confirm your parcel has arrived too. Easy!

Please take your Doddle collection code and proof of ID with you when you go to Doddle to collect your parcel. Doddle accept the following:

What should I do if I lose my collection code from Doddle?

You’ll get a reminder email from Doddle if you don’t collect your parcel straight away, your collection code will be on that! Alternatively contact info@doddle.it and they can help.

What should I do if I don’t receive my Doddle collection code?

If you haven’t received an email or SMS from Doddle within 48 hours of ordering, let Doddle know at info@doddle.it and they will investigate and make sure you get your order.

Can someone else collect my order on my behalf?

Yes, they can! They must have your collection code and your proof of ID.

Doddle know you want your stuff instantly, but if you can’t make it on the day don’t worry. Doddle will keep your parcel at the selected store for 5 days. They will also send you reminders during that time in case you’ve forgotten. Once the 5 days are up, Doddle send your parcel back to PrettyLittleThing, it will be processed as a return and a refund will be issued. You will still be charged for the delivery cost.

What if I want to return an item I have collected from Doddle?

If you decide you don’t want all or part of your order or there was something wrong with the order. You don’t even need to repack it, just bring your items and despatch note. Doddle will do the rest. Better yet, you can return any online order from PrettyLittleThing at any Doddle location, even if it was sent to your house or Collect +.

If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery. For more information, clickhere.

Depending on the value of your order may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Deliveries can be made anytime between 8am and 9pm.

If this happens the courier will attempt to deliver the parcel to a safe place or a neighbour. They will notify you by leaving a delivery card stating the parcels location. If there are no safe places or available neighbours, the courier will notify you and attempt re-delivery the next working day. Delivery will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. If you wish to have the parcel redelivered, please contact us .

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, the delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to. If there are no safe places or available neighbours, the courier will notify you and attempt re-delivery the next working day. Delivery will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. If you wish to have the parcel redelivered, please contact us.

Yes, you can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different delivery address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.

To receive your order, the next day you must place your order by no later than 9pm. However, please note there are some exceptions as explained below: *** If you place your order between Friday 10pm and 8pm Saturday you will receive your delivery on Sunday, but if you place your order between 8pm Saturday and 10pm Sunday you will receive your delivery on Monday, all Next Day orders placed after 10pm Sunday will be delivered on Tuesday *** (excludes Bank Holidays).

 

We are very sorry but we cannot guarantee Next Day delivery to the following UK Postcodes: AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW (15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)

Please note of the Next Day delivery service, the following areas may take 3-5 working days: Channel Islands, Highlights & Islands of Scotland, and the Shetland Islands.

You can track the status of your order here. If you are unable to access the status of your order, please contact us and we'll get back to you ASAP.

TERM	EXPLANATION
Delivered	The item has either been delivered as addressed or, to a neighbour. Please note Special Delivery Guaranteed™ items cannot be delivered to a neighbour
DC	Distribution centre
Inward RDC Volumetric Acceptance	The item is halfway through its journey
MDN	If you see ‘(MDN)’, this is an internal note and nothing to worry about - your item is still on track.
NOT DELIVERED - RETURNED TO NRC	We've been unable to deliver the item and there's no return address so we've sent it to our National Return Centre.
Outward RDC Volumetric Acceptance	We've collected the item from the sender.
Pre-advice Received	The sender has told us they're going to post something, but we haven't received it yet.
Sales Order Raised	This is only relevant to the sender.
Missing pre-advice	The parcel information has not yet been loaded onto our online system. However, the parcel has entered and is still moving within our network.
Order generated	The parcel has been booked onto our system but has not yet been collected.
'Sorted at national hub' or 'Hub trailer via sorter'	The parcel is being sorted at one of our National Hubs and will shortly be on its way to your local delivery depot.
Receipt at depot	The parcel is at either the collection or delivery depot, please check the tracking information
Misrouted at depot	The parcel has been sent to the incorrect depot but will be re-routed. Please allow 48 hours for the parcel to reach your local courier.
Manifested for delivery/ 'Manifested to courier' or 'Out for delivery'	The parcel has been assigned to the courier for delivery. It will typically be followed by a 'courier received' scan, once the courier is in receipt of the parcel.
Courier received	The parcel is with the courier for delivery, our couriers work between 8am-9pm.
Carried forward	The courier has been unable to deliver the parcel but will re- attempt the next working day.
Not delivered due to address query	We have had a problem delivering your parcel, if you are the shipper of the parcel, please contact us, with contact details for the recipient. If you are the recipient of the parcel, please contact your shipper, they will be able to resolve this on your behalf.