FAQ! Need Help?
We've got you covered
Delivery
Please enter your order number:
**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.
| Delivery Option | Delivery Times | Delivery Costs |
|---|---|---|
| UK Saver Delivery | 3 - 5 Working Days | £1.99 |
| UK Next Day | Order by 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday to receive your order the next working day. | £5.99 |
| UK Nominated Day Delivery* | Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) | £5.99 |
| UK Next Day Evening Delivery* | Next working day (if ordered before Midnight. Postcode restrictions apply) | £7.99 |
| PLT Royalty Delivery* | Unlimited next day delivery for a year. (Postcode restrictions apply) If ordered before 10pm Monday to Friday, 9:30pm on Saturday or before 10pm Sunday your order will be delivered the next day. | £7.99 |
| Standard International | 5-10 working days (Excludes Sat/Sun) | £6.99 |
Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected
Sorry to hear you haven’t received a part of your order! Please note that during the period July to September, some orders may be sent out in multiple parts.
If you are missing part of your order, please check:
- Your dispatch email, if your order is going to be sent in multiple parts then your dispatch email will only include some of the items you ordered, you will then get another dispatch email. You will also receive multiple tracking numbers.
- The receipt/invoice in the bag, this will show the items you should have received in this parcel. If you have everything that is on the invoice the rest of your order will come separately.
- Your PLT parcel packaging, if your order is arriving in multiple parcels then there will be a sticker on the bag to let you know the order has been split.
If you are missing items from your order and your dispatch email and invoice show all items on your order, then please get in touch with our customer services team HERE. Make sure to let them know your order number and which items were missing.
Unfortunately PrettyLittleThing is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
Delivery is on a selected date.* You can choose a delivery day of your choice, up to 10 days in advance.
However, UK Nominated Day Delivery is not available to a small number of postcodes:
AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW(15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)
Delivery is Monday to Sunday (excluding Public Holidays).
UK Nominated Day Delivery costs just £5.99.
Delivery is fully tracked, and delivery notifications via SMS and email are provided by the carrier.
We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track Order’ and you’ll be directed to the carrier tracking page.
A signature may be required on receipt.
If you are not available to take delivery of your parcel, the carrier will leave a delivery card.
Dependant on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, so you'll know exactly when to expect your delivery.
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. PrettyLittleThing cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.
| Next Day Delivery* All deliveries are made between 8am and 9pm | |
|---|---|
| Order Date | Latest expected delivery date |
| Monday-Friday before 10pm | Next day |
| Friday after 10pm | Sunday |
| Saturday before 9:30pm | Sunday |
| Saturday after 9:30pm | Monday |
| Sunday before 10pm | Monday |
| Sunday after 10pm | Tuesday |
Please note the following areas may take 3-5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.
PLT Girl items may qualify for VAT, depending on your shipping address. If they qualify this will be added at checkout. Please see below VAT rates for each country
Belgium 21%
Denmark 25%
France 20%
Ireland 23%
Spain 21%
Sweden 25%
Italy 22%
Malta 18%
Netherland 21%
Germany 19%
Finland 24%
Saver Delivery will take 3 - 5 working days to arrive. Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service
| NEXT DAY EVENING DELIVERY All deliveries are made between 6pm and 10pm | |
|---|---|
| Order Date (if ordered before Midnight) | Latest expected delivery date (if ordered before 10pm) |
| Monday | Tuesday between 6pm and 10pm |
| Tuesday | Wednesday 6pm and 10pm |
| Wednesday | Thursday 6pm and 10pm |
| Thursday | Friday 6pm and 10pm |
| Friday | Saturday 6pm and 10pm |
| Saturday | Sunday 6pm and 10pm |
| Sunday | Monday 6pm and 10pm |
Please see the post code restrictions here
PrettyLittleThing *Unlimited Next Day costs £7.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 22:00 Monday-Friday, before 21:30 on Saturday and 22:00 Sunday to guarantee Next Day delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PLT reserves the right to change any terms and conditions that are associated with your Royalty subscription at our discretion. You will be informed of any significant changes to these terms and conditions. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to Nominated Day Service. Please note that our 12 month Unlimited UK Next Day Delivery service excludes UK Next Day Evening Delivery. Once purchased Unlimited Next Day delivery is non-refundable. PrettyLittleThing *Unlimited Next Day service will be reduced to a 72 hour service over busy retail periods including Black Friday weekend.
SHOP NOW
Still not found what you're looking for?
