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Delivery

 

LAST CHRISTMAS & NY DELIVERY DATES
Delivery OptionLast Order - ChristmasLast Order - NYNo DeliveriesNormal Deliveries Resume
Standard Tuesday 21st December 2021 Tuesday 28th December 2021 Saturday 25th December 2021 - Monday 27th December 2021 & Saturday 1st January 2022 Monday 3rd January 2022
UK Next Day Delivery  Wednesday 22nd December 2021 9PM Wednesday 29th December 2021 Saturday 25th December 2021 - Monday 27th December 2021 & Saturday 1st January 2022 Monday 3rd January 2022
ParcelShop Standard Tuesday 21st December 2021 Tuesday 28th December 2021 Saturday 25th December 2021 - Monday 27th December 2021 & Saturday 1st January 2022 Monday 3rd January 2022
ParcelShop Next Day Wednesday 22nd December 2021 9PM Wednesday 29th December 2021 Saturday 25th December 2021 - Monday 27th December 2021 & Saturday 1st January 2022 Monday 3rd January 2022
Tracked 48hr Standard Tuesday 21st December 2021 Tuesday 28th December 2021 Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 Tuesday 4th January 2022
Tracked 24hr Next Day Wednesday 22nd December 2021 9PM Wednesday 29th December 2021 Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 Tuesday 4th January 2022
Nominated Day Wednesday 22nd December 2021 9PM Wednesday 29th December 2021 Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 Tuesday 4th January 2022
Standard Locker Collection Tuesday 21st December 2021 Tuesday 28th December 2021 Saturday 25th December 2021 - Monday 27th December 2021 & Saturday 1st January 2022 Tuesday 4th January 2022
Next Day Locker Collection Wednesday 22nd December 2021 9PM Wednesday 29th December 2021 Saturday 25th December 2021 - Monday 27th December 2021 & Saturday 1st January 2022 Tuesday 4th January 2022
Next Day Parcel Collection Wednesday 22nd December 2021 9PM Thursday 30th December 2021 Saturday 24th December 2021 - Monday 25th December 2021 & Friday 31st January 2021 Monday 3rd January 2022


Delivery OptionLast Order - ChristmasLast Order - NYNo DeliveriesNormal Deliveries Resume
Rest Of Europe Friday 10th December 2021 Friday 16th December 2021 Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 Tuesday 4th January 2022
Rest Of World Monday 6th December 2021 Monday 13th December 2021 Saturday 25th December 2021 - Tuesday 28th December 2021 & Saturday 1st January 2022 - Monday 3rd January 2022 Tuesday 4th January 2022
HOW LONG DOES DELIVERY TAKE?
Delivery OptionDelivery TimesDelivery Costs
UK Saver Delivery up to 3-5 working days £2.99
UK Next Day Delivery  Next Day Delivery if ordered before 10PM Sun - Fri / 9PM Sat  £5.99
Choose A Delivery Date* Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) £8.99
Click & Collect up to 2-3 working days  £3.99
PLT Royalty Delivery* Next Day Delivery if ordered before 10PM  / 9PM Sat  £9.99
Standard International 12 working days (Excludes Sat/Sun) £7.99

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed. You may receive a next day delivery dispatch email as late as 12:30am on the day your delivery is expected

CONTACT FREE DELIVERY

Due to the ongoing issues with COVID-19 the wellbeing of our customers is a top priority and all the necessary precautions are being put in place to ensure the safety of our customers. This includes contact free delivery, for more information please click here. Stay safe!

WHERE IS MY ORDER?
Please note: tracking is only available once the order has been despatched

Please enter your order number:

**Some orders may be sent in multiple parts, you will receive multiple dispatch emails if your order has been split shipped.

ORDERING FOR CUSTOMERS OUTSIDE OF THE UK

‘EU deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.

Non-EU deliveries - Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.’

EUROPE DELIVERY OPTIONS
EU Standard Delivery Delivery Time Delivery Cost GBP
All EU Countires 5-10 working days (Excludes weekends). Postcode Restrictions Apply* £6.99

 

EU Express Delivery Delivery Time Delivery Cost GBP
Belgium Order will take up to 2 working days if placed before 3pm CET Monday to Thursday. (Post code and public holiday restrictions apply). £15.99
Norway £17.99
Germany £14.99
Netherlands £18.99
Sweden £18.99
Spain £22.99
Denmark £22.99
Switzerland Orders to Switzerland will take up to 2 working days if placed before 3pm CET Monday to Thursday. Any orders placed after this time will take up to 3 working days (Post code and public holiday restrictions apply). £28.99
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days..

DO I HAVE TO PAY CUSTOMS CHARGES ON MY ORDER?

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

CHOOSE A DELIVERY DATE - HOW DOES IT WORK?

Select your preferred day and DPD will text you to organise a 1hr delivery slot between 11am-5pm.

Latest Exected Delivery Date
Order Date (if ordered before midnight)Earliest Expected Delivery Date (if ordered before midnight)
Monday Wednesday
Tuesday Thursday
Wednesday Friday
Thursday Saturday
Friday Sunday
Saturday Monday
Sunday Tuesday

Unfortunately, nominated day delivery is not currently available to Northern Ireland, the Channel Islands and Isle of Man. Please check our postcode exclusions before ordering.

CLICK & COLLECT

Click & Collect – Up to 3 working days. You must have a UK billing address and provide photo ID at selected location. - £3.99

  • Up to 2-3 Day lead-time
  • You will need to have a UK billing address
  • Choose the Click and Collect option at checkout and select your location.
  • You must have a valid ID at collection
  • £3.99
NEXT DAY DELIVERY - HOW DOES IT WORK?
Next Day delivery (if ordered before 10PM Sun - Fri / 9PM Sat )
 
*Postcode restrictions apply, if you cannot see Next Day as an option then your postcode may be ineligible – please check out postcode restrictions below
 

Please note the following areas may take 2-3 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.

PLT Girl items may qualify for VAT, depending on your shipping address. If they qualify this will be added at checkout. Please see below VAT rates for each country

Belgium 21%
Denmark 25%
France 20%
Ireland 23%
Spain 21%
Sweden 25%
Italy 22%
Malta 18%
Netherland 21%
Germany 19%
Finland 24%

UK SAVER DELIVERY - WHEN WILL I RECEIVE MY ORDER?

Saver Delivery will take 3-5 calendar days to arrive. Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service

PLT Royalty - Only £9.99 *Limited time only
About PLT Royalty
  • Unlimited Next Day Delivery*
  • Unlimited Saver Delivery*
  • Valid for 12 Months*

*T&C’s and postcode restrictions apply. T&C’s can be found here. Postcode restrictions can be found here.

Check Your Eligibility

We are very sorry but we cannot offer Next Day delivery to the following postcodes
If your postcode isn't eligible, the Standard delivery, InPost or MyHermes collection options are available.

T&C'S

Prettylittlething Royalty Delivery service costs £9.99 and is valid for a 12 month period from the date of purchase. Your subscription to Prettylittlething Royalty Delivery is subject to these terms and conditions. Customers need a registered Prettylittlething account to subscribe. The service must be purchased by selecting the Royalty Delivery option at checkout. Once purchased Prettylittlething Royalty Delivery is non-refundable. Prettylittlething Royalty Delivery entitles customers to Unlimited Standard Delivery and Unlimited Next Day delivery. There is no limit on how many times you order. Prettylittlething Royalty is available for delivery to UK addresses (excluding Northern Ireland), postcode restrictions apply if using the Next Day Delivery service, check your eligibility. If your postcode is not eligible for Next Day Delivery, other delivery options are available. Your order will be delivered within the timescales set out at checkout. Timescales for delivery may change so always refer to the timescales set out at checkout. Prettylittlething reserves the right to change the cut off time delivery at our discretion. During busy retail periods (including but not limited to Black Friday weekend and Cyber Monday) delivery times may take longer. Prettylittlething Royalty Delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. It is the customer’s responsibility to ensure the use of Prettylittlething Royalty Delivery in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. Prettylittlething reserve the right to accept or refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. Your statutory rights are not affected. Exclusions: Unlimited Next Day Delivery does not apply to Nominated Day Service and UK Next Day Evening Delivery – see checkout of the delivery page for further information

Royalty Troubleshooting
  • Make sure you are logged in to your Royalty account
  • Check your royalty hasn't expired - You can check this by going to “My Account > My Info” Under PrettyLittleThing PLT Royalty Delivery you will have a status and subscription dates.
  • Checkout with PayPal Express will not show your Royalty shipping, you need to log in the normal way for this to work.
  • Check which site you are browsing on, if you bought Royalty for UK it will only work on the UK site.
  • If your Royalty delivery has previously been refunded, it will no longer work and will need to be repurchased.
DO YOU DELIVER TO PO BOXES & BPFO ADDRESSES?
We do deliver to PO Boxes & BFPO addresses. If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the SAVER delivery option at checkout, as we cannot deliver to PO Boxes/BFPO addresses on Next Day. For more information click here.
DISPUTED DELIVERY
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further. 

If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.