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Delivery

WHERE IS MY ORDER?

Please enter your order number:

WHAT ARE MY DELIVERY OPTIONS?
Delivery Option Delivery Times Delivery Costs
UK Saver 3-5 working days £3.99
UK Collect+ 2-3 Working Days (if ordered before 9pm) £3.99
UK Next Day If ordered before 9pm Monday to Friday, 8pm on Saturday or before 9pm Sunday your order will be delivered the next day (excludes Bank Holidays). £4.99
UK Saturday Order before 9pm Friday to receive on Saturday £4.99
UK Sunday Order before 8pm on Saturday to receive on Sunday £4.99
UK Nominated Day Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode strictions apply) £4.99
Republic of Ireland Premium 1-3 Working Days (if ordered before 9pm) £4.99
Republic of Ireland Standard 3-5 Working Days (if ordered before 9pm) £2.99
Europe 5-10 Working Days £6.99
Turkey 7-14 Working Days £6.99
USA & Canada 7-14 Working Days £6.99
Australia 8-10 Working Days £6.99
New Zealand 8-10 Working Days £6.99
United Arab Emirates 7-14 Working Days £6.99
Rest Of World 10-14 Working Days £6.99

Please note these prices are as above, regardless of the size of the parcel or number of items ordered. Although our couriers do everything they can to reach these schedules 100% of the time, we cant guarantee that you will receive your goods within the estimated delivery times (with exception of Next Day Delivery when ordered before 9pm).

 

UK deliveries may be made any time between 8:00am and 9:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.

If you have any any other questions about Collect+, please see our Collect+ FAQs here.

Nominated Day Delivery - How does it work?

Delivery is on a selected date.* You can choose a delivery day of your choice, up to 10 days in advance.


However, Nominated Day Delivery is not available to a small number of postcodes:


AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW(15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)


Delivery is Monday to Sunday (excluding Public Holidays).


Nominated Day Delivery costs just £5.99.


Delivery is fully tracked, and delivery notifications via SMS and email are provided by the carrier.


We’ll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into ‘My Account’ and viewing your most recent orders. Just click ‘Track Order’ and you’ll be directed to the carrier tracking page.


A signature may be required on receipt.


If you are not available to take delivery of your parcel, the carrier will leave a delivery card.


Dependant on the carrier, you might be presented with additional delivery features including specified delivery window slots and follow my parcel GPS tracking, so you'll know exactly when to expect your delivery.


*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. PrettyLittleThing cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

NEXT DAY DELIVERY - WHEN WILL I RECEIVE MY ORDER?
Next Day Delivery*
All delveries are made between 8am and 9pm
Order Date Latest expected delivery date
Monday-Friday before 9pm Next day
Friday after 9pm Sunday
Saturday before 8pm Sunday
Saturday after 8pm Monday
Sunday before 9pm Monday
Sunday after 9pm Tuesday

*Postcode restrictions apply to the following UK Postcodes: AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW (15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)

Please note the following areas may take 3-5 working days: Channel Islands, Highlights & Islands of Scotland, and the Shetland Islands.

UK SAVER DELIVERY - WHEN WILL I RECEIVE MY ORDER?
SAVER DELIVERY
All delveries are made between 8am and 9pm
Order Date
(if ordered before 9pm)
Latest expected delivery date
(if ordered before 9pm)
Monday Saturday
Tuesday Monday
Wednesday Tuesday
Thursday Wednesday
Friday Thursday
Saturday Friday
Sunday Saturday

Please note that over bank holiday weekends there may be slight delays with our Saver Delivery service

PrettyLittleThing Premium Next Day Delivery - Only £9.99 *Limited time only

PrettyLittleThing *Unlimited Next Day costs £9.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe and must be logged in to redeem. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 21:00 Monday-Friday, before 20:00 on Saturday and 21:00 Sunday to guarantee Next Day delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PrettyLittleThing reserve the right to alter the delivery service valid in this promotion at any time, in this case the customer will be offered the available delivery service available at that time free of charge. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. Unlimited Next Day Delivery does not apply to Nominated Day Service.

DO YOU DELIVER TO PO BOXES & BPFO ADDRESSES?
If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Next Day delivery option at checkout to ensure there are no delays to your delivery. For more information, clickhere.
WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of our hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

WHAT TIME CAN WILL MY DELIVERY ARRIVE?
Deliveries can be made anytime between 8am and 9pm.
WHAT IF I'M NOT IN WHEN MY PARCEL IS DELIVERED?
If this happens the courier will attempt to deliver the parcel to a safe place or a neighbour. They will notify you by leaving a delivery card stating the parcels location. If there are no safe places or available neighbours, the courier will notify you and attempt re-delivery the next working day. Delivery will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. If you wish to have the parcel redelivered, please contact us .
WILL A SIGNATURE BE REQUIRED?
If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, the delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to. If there are no safe places or available neighbours, the courier will notify you and attempt re-delivery the next working day. Delivery will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. If you wish to have the parcel redelivered, please contact us.
CAN YOU DELIVER TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes, you can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply untick the box that says ‘Deliver to same address’ you will then be given the option to enter a different delivery address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.
IS MY POSTCODE ELIGIBLE FOR NEXT DAY DELIVERY?

To receive your order, the next day you must place your order by no later than 9pm. However, please note there are some exceptions as explained below: *** If you place your order between Friday 9pm and 8pm Saturday you will receive your delivery on Sunday, but if you place your order between 8pm Saturday and 5pm Sunday you will receive your delivery on Monday, all Next Day orders placed after 5pm Sunday will be delivered on Tuesday *** (excludes Bank Holidays).

 

We are very sorry but we cannot guarantee Next Day delivery to the following UK Postcodes: AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW (15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)

Please note of the Next Day delivery service, the following areas may take 3-5 working days: Channel Islands, Highlights & Islands of Scotland, and the Shetland Islands.

WHAT IF MY PARCEL DOESN'T ARRIVE?
You can track the status of your order here. If you are unable to access the status of your order, please contact us and we'll get back to you ASAP.
UNDERSTANDING YOUR TRACKING INFORMATION
TERM EXPLANATION
Delivered The item has either been delivered as addressed or, to a neighbour. Please note Special Delivery Guaranteed™ items cannot be delivered to a neighbour
DC Distribution centre
Inward RDC Volumetric Acceptance The item is halfway through its journey
MDN If you see ‘(MDN)’, this is an internal note and nothing to worry about - your item is still on track.
NOT DELIVERED - RETURNED TO NRC We've been unable to deliver the item and there's no return address so we've sent it to our National Return Centre.
Outward RDC Volumetric Acceptance We've collected the item from the sender.
Pre-advice Received The sender has told us they're going to post something, but we haven't received it yet.
Sales Order Raised This is only relevant to the sender.
Missing pre-advice The parcel information has not yet been loaded onto our online system. However, the parcel has entered and is still moving within our network.
Order generated The parcel has been booked onto our system but has not yet been collected.
'Sorted at national hub' or 'Hub trailer via sorter' The parcel is being sorted at one of our National Hubs and will shortly be on its way to your local delivery depot.
Receipt at depot The parcel is at either the collection or delivery depot, please check the tracking information
Misrouted at depot The parcel has been sent to the incorrect depot but will be re-routed. Please allow 48 hours for the parcel to reach your local courier.
Manifested for delivery/ 'Manifested to courier' or 'Out for delivery' The parcel has been assigned to the courier for delivery. It will typically be followed by a 'courier received' scan, once the courier is in receipt of the parcel.
Courier received The parcel is with the courier for delivery, our couriers work between 8am-9pm.
Carried forward The courier has been unable to deliver the parcel but will re- attempt the next working day.
Not delivered due to address query We have had a problem delivering your parcel, if you are the shipper of the parcel, please contact us, with contact details for the recipient. If you are the recipient of the parcel, please contact your shipper, they will be able to resolve this on your behalf.

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