FREE UK RETURNS
find out more >

0
We use cookies on this website, you can read about them here . ACCEPT

Delivery Information

DELIVERY UPDATE: Please note due to severe weather conditions, some deliveries may be affected

WHAT ARE MY DELIVERY OPTIONS?
Delivery Option Delivery Times Delivery Costs
UK Saver 3-5 working days £1.99
UK Standard 2-3 Working Days (if ordered before 9pm) £3.99
UK Collect+ 2-3 Working Days (if ordered before 9pm) £3.99
UK Next Day If ordered before 9pm Monday to Friday, 8pm on Saturday or before 5pm Sunday your order will be delivered the next day (excludes Bank Holidays). £4.99
UK Saturday Order before 9pm Friday to receive on Saturday £4.99
UK Sunday Order before 8pm on Saturday to receive on Sunday £4.99
Republic of Ireland Premium 1-3 Working Days (if ordered before 9pm) £4.99
Republic of Ireland Standard 3-5 Working Days (if ordered before 9pm) £2.99
Europe 5-10 Working Days £6.99
Turkey 7-14 Working Days £6.99
USA & Canada 7-14 Working Days £6.99
Australia 8-10 Working Days £6.99
New Zealand 8-10 Working Days £6.99
United Arab Emirates 7-14 Working Days £6.99
Rest Of World 10-14 Working Days £6.99

 

Please note these prices are as above, regardless of the size of the parcel or number of items ordered. Although our couriers do everything they can to reach these schedules 100% of the time, we cant guarantee that you will receive your goods within the estimated delivery times (with exception of Next Day Delivery when ordered before 9pm).

 

UK deliveries may be made any time between 8:00am and 8:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.

If you have any any other questions about Collect+, please see our Collect+ FAQs here.

PrettyLittleThing Premium Next Day Delivery - Only £8.99 *Limited time only

PrettyLittleThing *Unlimited Next Day costs £8.99 and is valid for a 12 month period. Customers need a registered PrettyLittleThing account to subscribe and must be logged in to redeem. Offer must be purchased by selecting option at checkout. PrettyLittleThing *Unlimited Next Day is only available for delivery to UK addresses (excluding Northern Ireland) and entitles the customer to free Next Day Delivery only. Postcode restrictions apply, see below. Orders must be placed before 21:00 Monday-Saturday and 17:00 Sunday to guarantee Next Day delivery. There is no limit on how many times you order. It is the customer’s responsibility to ensure the use of PrettyLittleThing *Unlimited Next Day in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. PrettyLittleThing reserve the right to accept of refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. PrettyLittleThing reserve the right to alter the delivery service valid in this promotion at any time, in this case the customer will be offered the available delivery service available at that time free of charge. PrettyLittleThing *Unlimited Next Day delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes.

WILL I BE CHARGED CUSTOMS AND IMPORT DUTIES?

Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

UK SAVER DELIVERY OPTIONS - WHEN WILL I RECEIVE MY ORDER?

If you have chosen our UK Saver Delivery Service we aim to deliver your order within 5 days (excluding weekends and bank holidays) from the day your order was made (if placed before 9pm). Please do not worry if your order is not dispatched right away, all orders will be dispatched with enough time to be with you by the estimated delivery date. Although we do our very best to get your order to you within this time we cannot guarantee the date of delivery. *Please refer to the table below as a guideline only.

UK Saver Delivery
"Order Date"
(If ordered before 9pm)
Latest "expected delivery date"
(if not ordered before 9pm)
Monday Saturday
Tuesday Monday
Wednesday Tuesday
Thursday Wednesday
Friday Thursday
Saturday Friday
Sunday Saturday
UK NEXT DAY DELIVERY - WHEN WILL I RECEIVE MY ORDER?
UK Next Day Delivery
Order DateLatest  "expected delivery date"
Monday - Friday before 9pm Next working day
Monday - Friday after 9pm 2 Working Days
Saturday before 8pm Sunday
Saturday after 8pm Monday
Sunday before 5pm Monday
Sunday after 5pm Tuesday

We are very sorry but we cannot guarantee Next Day delivery to the following UK Postcodes: AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW(15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)

 

Please note for the Next Day Delivery service, the following areas may take 3 – 5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.

WHAT DELIVERY CARRIERS DO YOU USE?
We use Royal Mail or one of our other delivery partners.
WHAT TIME WILL MY PARCEL ARRIVE?
Deliveries can be made anytime between 8am and 9pm.
WHAT IF I'M NOT IN WHEN MY PARCEL IS DELIVERED?
If this happens the courier will attempt to deliver the parcel to a safe place or a neighbour. They will notify you by leaving a delivery card stating the parcels location. If there are no safe places or available neighbours, the courier will notify you and attempt re-delivery the next working day. Delivery will be re-attempted 3 times before being returned to the depot and retuned back to PrettyLittleThing. If you wish to have the parcel redelivered, please contact us .
WILL A SIGNATURE BE NEEDED FOR MY DELIVERY?
If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, the delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to. Please use the contact us form if you wish to have the parcel re-delivered.
CAN YOU DELIVER TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?
Yes, you can have your parcel delivered to an alternative address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.
IS MY POSTCODE ELIGIBLE FOR NEXT DAY DELIVERY?

To receive your order the next day you must place your order by no later than 9pm. However, please note there are some exceptions as explained below: *** If you place your order between Friday 9pm and 9pm Saturday you will receive your delivery on Sunday, but if you place your order between 9pm Saturday and 5pm Sunday you will receive your delivery on Monday, all Next Day orders placed after 5pm Sunday will be delivered on Tuesday ***

 

We are very sorry but we cannot guarantee Next Day delivery to the following UK Postcodes: AB BN BT CA DD DG FK IV KA KW KY M1 PA PH TD GY HS IM JE SW(15-19) TA TD TR(21-25) W1 WC(1-3) ZE(1-3)

Please note of the Next Day delivery service, the following areas may take 3-5 working days: Channel Islands, Highlands & Islands of Scotland, and the Shetland Islands.

HOW DO I USE MY DELIVERY PROMOTION CODE?
Just pop your delivery promotional code into the 'Redeem a promotional code' box at checkout and hit 'Apply Coupon'. Then select the applicable delivery method before continuing. Remember- only one promotional / discount code can be used per order!