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Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.

We now offer FREE Doddle Returns to all UK customers as well as a FREE UK Collect+ returns service via over 5,900 local stores nationwide.

Please click here to view our full Returns Policy.

WHAT ARE MY DELIVERY OPTIONS?
Delivery Option Delivery Times Delivery Costs
UK Saver 3 - 5 Working Days - applies up to 5 working days from the date you ordered £3.99
UK Next Day Order by 10pm Monday to Sunday to receive your order the next day. (Postcode restrictions apply) £5.99
Choose A Delivery Date* Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) £5.99
UK Next Day Evening* Order by Midnight for delivery between 6pm and 10pm the following evening (excluding next day delivery and bank holidays. Postcode restrictions apply £7.99
PLT Royalty* Unlimited next day delivery and UK saver delivery for a year. Postcode restrictions apply. If ordered before 10pm Monday to Sunday your order will be delivered the next day.   £9.99
Standard International 5-10 working days (Excludes Sat/Sun) £6.99
Republic of Ireland Standard 3-5 Working Days (if ordered before 9pm) £2.99
Europe 5-10 Working Days £6.99
France 2-5 Working Days £6.99
Turkey 7-14 Working Days £6.99
USA & Canada 2-7 Working Days £6.99
Australia 5-7 Working Days £6.99
New Zealand 5-7 Working Days £6.99
United Arab Emirates 7-14 Working Days £6.99
Rest Of World 10-14 Working Days £6.99

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.

Please note these prices are as above, regardless of the size of the parcel or number of items ordered. Although our couriers do everything they can to reach these schedules 100% of the time, we cant guarantee that you will receive your goods within the estimated delivery times (with exception of Next Day Delivery when ordered before 10pm).

 

UK deliveries may be made any time between 8:00am and 9:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.

If you have any any other questions about Collect+, please see our Collect+ FAQs here.

EUROPE DELIVERY OPTIONS
EU Standard Delivery Delivery Time Delivery Cost GBP
All EU Countires 5-10 working days (Excludes weekends). £6.99

 

EU Express Delivery Delivery Time Delivery Cost GBP
Belgium Order by 3pm CET Monday to Thursday to receive your order the next day. Orders placed before 3pm CET Friday will be delivered on the following Monday and any orders after 3pm CET will be delivered Tuesday. (Post code and public holiday restrictions apply). £12.99
Norway £16.99
Germany £11.99
Netherlands £12.99
Sweden £14.99
Spain £14.99
Denmark £14.99
Switzerland Orders to Switzerland will take up to 2 working days if placed before 3pm CET Monday to Thursday. Any orders placed after this time will take up to 3 working days (Post code and public holiday restrictions apply). £16.99
WHAT IS YOUR RETURNS POLICY?
  • Items must be returned within 14 days of receipt.
  • Items must be unworn and unwashed.
  • Pierced jewellery cannot be returned for health and hygiene reasons.
  • Underwear and swimwear can only be returned if the hygiene seal has not been removed.
  • Beauty products and accessories cannot be returned for hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThing.
HOW DO I RETURN AN ITEM/ RETURNS LABELS

You can choose one of the following returns options

Collect+ Logo

Great news! We now offer a FREE Collect+ returns service for customers in the UK mainland and Northern Ireland. This means you can drop off your parcel at your local convenience store - and there are over 5,000 participating stores! Here’s how to return with Collect+:

  • Click here to generate and print your returns label, and find your nearest store.
  • Re-pack your item(s) in the original packaging with labels and tags still attached.
  • Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.
  • Head to your local Collect+ store with your parcel. You’ll receive proof of postage here – remember to keep this safe in case you need to use it as evidence of your return.
  • You can track your return here using the code you were given.

If you have any any other questions about Collect+, please see our Collect+ FAQs here.

Doddle logo

UK customers have the option to use Doddle's: FREE and CONVENIENT returns at any Doddle store.

Find out more and where to find your nearest Doddle store here.

Returning with Doddle is FREE and convenient. You don’t even need a label!

Just repack your item(s) in the original packaging with all the tags attached.

Bring your parcel to any Doddle store-you can find your most convenient Doddle location here.

We’ll do the rest! You’ll get a tracking receipt and you can check the progress of your return at www.doddle.com

Want to know more? Visit www.doddle.com/prettylittlething

Royal Mail Logo

UK customers also have the option to returns items via Royal Mail tracked returns. This is a FREE service simply click here and follow the steps to print your own returns label.Once completed, you will receive an email with instructions on how to return your item and a tracking link.

If you haven’t got your returns label don’t stress! UK Customers can download a new one here and international customers can download a new returns label here

Hermes Parcel shop logo

HERMES PARCEL SHOP SERVICE

You can return your PrettyLittleThing order FREE via any newsagent or corner shop that offers the Hermes service.

Complete the returns note that came with your parcel and pop it into the parcel with your return.

Click here to arrange your return and follow the simple steps. You’ll be sent an email with your returns label that you’ll need to attach to your parcel. You'll need to create and print one label per parcel.

Take your parcel into any Hermes Parcel Shop location. Most Hermes Parcel Shop locations are open 7 days a week, with extended opening hours. Click here to find your nearest Hermes Parcel Shop location.

Click here for more details on returning with Hermes.

Hermes Logo

HERMES COLLECTION SERVICE

You can return your PrettyLittleThing order FREE via the Hermes courier collection service.

Complete the returns note that came with your parcel and pop it into the parcel with your return.

Click here to arrange your return and follow the simple steps. You’ll be sent an email with your returns label that you’ll need to attach to your parcel. You'll need to create and print one label per parcel.

Your collection address must be accessible to the courier and there'll need to be someone there to hand over the parcel. Hermes will attempt the collection between 8am to 8pm, and you'll be sent an estimated 4hr window on the day of collection.

Click here for more details on returning with Hermes.

INTERNATIONAL RETURNS

International customers can download their returns label here

CAN I RETURN MORE THAN ONE ORDER IN ONE PARCEL?
You sure can! Please include both advice notes for each order to help us speed up the process of your return. If you’ve misplaced your advice note, please include a note in with the order numbers and the relevant items you’re returning.
I WOULD LOVE TO WORK FOR YOU, HOW DO I FIND OUT ABOUT JOB VACANCIES?
For a chance to join the PrettyLittleThing team please keep an eye on our LinkedIn page for the latest vacancies and instructions on how to apply.
DO YOU ALLOW WHOLESALE?
Unfortunately we don’t currently offer a wholesale service or authorise any reselling of our products.
DO YOU HAVE A SIZE GUIDE
Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide HERE to check this matches the size you have ordered.

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.