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WHAT ARE MY DELIVERY OPTIONS?
Delivery Option Delivery Times Delivery Costs
UK Saver Delivery 3 - 5 Working Days £3.99
UK Next Day Delivery Next Day Delivery if ordered before 10PM Sun - Fri / 9PM Sat  £5.99
Choose A Delivery Date* Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode restrictions apply) £8.99
Click & Collect 2 - 3 Working Days  £3.99
PLT Royalty* Next Day Delivery if ordered before 10PM Sun - Fri / 9PM Sat  £5.99
Standard International 12 working days (Excludes Sat/Sun) £7.99
Republic of Ireland Standard Up to 3 Working Days (if ordered before 9pm) £2.99
Europe 6 - 10 Working Days (Excludes weekends) *Postcode Restrictions May Apply £6.99
France 7 Working Days £6.99
Turkey 7 - 14 Working Days £6.99
USA & Canada 9 - 11 Working Days £6.99
Australia 13 - 15 Working Days £6.99
New Zealand 14 - 16 Working Days £6.99
United Arab Emirates 7 - 14 Working Days £6.99
Rest Of World 10 - 14 Working Days £6.99

Please note estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.

Please note these prices are as above, regardless of the size of the parcel or number of items ordered. Although our couriers do everything they can to reach these schedules 100% of the time, we cant guarantee that you will receive your goods within the estimated delivery times (with exception of Next Day Delivery when ordered before 9pm).

 

UK deliveries may be made any time between 8:00am and 9:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.

If you have any any other questions about Collect+, please see our Collect+ FAQs here.

EUROPE DELIVERY OPTIONS
EU Standard Delivery Delivery Time Delivery Cost GBP Delivery Cost EUR
Belgium 5 - 10 Working Days (Excludes Weekends) *Post Code Restrictions Apply £7.99 €7.99
Norway £7.99 €8.99
Germany £7.99 €5.99
Netherlands £7.99 €6.99
Sweden £7.99 €8.99
Spain £7.99 €7.99
Denmark £7.99 €8.99
Switzerland £7.99 €7.99

 

EU Express Delivery Delivery Time Delivery Cost GBP Delivery Cost EUR
Belgium Order will take up to 2 working days if placed before 3pm CET Monday to Thursday. (Postcode and public holiday restrictions apply) £15.99 €15.99
Norway £17.99 €19.99
Germany £14.99 €16.99
Netherlands £18.99 €20.99
Sweden £18.99 €20.99
Spain £22.99 €25.99
Denmark £22.99 €30.99
Switzerland Orders to Switzerland will take up to 2 working days if placed before 3pm CET Monday to Thursday. Any orders placed after this time will take up to 3 working days. (Postcode and public holiday restrictions apply) £28.99 €30.99
WHAT IS YOUR RETURNS POLICY?
  • Items must be returned within 28 days of receipt.
  • Items must be unworn and unwashed.
  • Pierced jewellery cannot be returned for health and hygiene reasons.
  • Underwear and swimwear can only be returned if the hygiene seal has not been removed.
  • Beauty products and accessories cannot be returned for hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThing.
HOW DO I RETURN - NEW UK PAPERLESS RETURNS

We've gone paperless! You'll now no longer receive a delivery note in your parcel. Don’t worry – Returns are still quick, easy and free.
Start a return here and follow the simple steps below.

    • 1. Repack your items.

    • 2. Log in to our returns portal here. You will need your order number before continuing. (Your order number can be found on your order confirmation email or in your ‘my account’ section). You will also be asked to enter the postcode of the address that your order was delivered to.

    • 3. Select your preferred return option (Print in-store options are available).

    • 4. Once you have processed your return in the portal, you’ll be emailed a shipping label or QR code to scan at your chosen drop-off point. Securely package your items then its ready to post it off! Make sure to keep your proof of postage!

  • 5. Keep an eye on your return tracking. You'll get an email once we receive your returned item. You’ll receive your refund in up to 14 days!

Full returns policy below:

  • Items must be returned within 28 days of receipt.
  • Items must be unworn and unwashed.
  • Pierced jewellery cannot be returned for health and hygiene reasons.
  • Underwear and swimwear can only be returned if the hygiene seal has not been removed.
  • Beauty products and accessories cannot be returned for hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
CAN I RETURN MORE THAN ONE ORDER IN ONE PARCEL?
You sure can! Please include both advice notes for each order to help us speed up the process of your return. If you’ve misplaced your advice note, please include a note in with the order numbers and the relevant items you’re returning.
I WOULD LOVE TO WORK FOR YOU, HOW DO I FIND OUT ABOUT JOB VACANCIES?
For a chance to join the PrettyLittleThing team please keep an eye on our LinkedIn page for the latest vacancies and instructions on how to apply.
DO YOU ALLOW WHOLESALE?
Unfortunately we don’t currently offer a wholesale service or authorise any reselling of our products.
DO YOU HAVE A SIZE GUIDE
Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide HERE to check this matches the size you have ordered.

Still need our help? Hit us up below.
FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.