0
We use cookies on this website, you can read about them here . ACCEPT

FAQ! Need Help?

We've got you covered

WHERE IS MY ORDER?

Please enter your order number:

WHAT ARE MY DELIVERY OPTIONS?
Delivery Option Delivery Times Delivery Costs
UK Saver 3-5 working days £3.99
UK Collect+ 2-3 Working Days (if ordered before 9pm) £3.99
UK Next Day If ordered before 10pm Monday to Friday, 8pm on Saturday or before 10pm Sunday your order will be delivered the next day (excludes Bank Holidays). £4.99
UK Precise Delivery Delivery is on a selected date, you can choose a delivery day of your choice, up to 10 days in advance (excluding next day delivery and bank holidays. Postcode strictions apply) £5.99
UK Next Day Evening Order by midnight for delivery between 6pm and 10pm the following evening (excluding next day delivery and bank holidays. Postcode restrictions apply) £5.99
Republic of Ireland Next Day Next working day (if ordered before 1pm) Orders placed after 1pm on Friday will be delivered the following Tuesday £4.99
Republic of Ireland Standard 3-5 Working Days (if ordered before 9pm) £2.99
Europe 5-10 Working Days £6.99
Turkey 7-14 Working Days £6.99
USA & Canada 7-14 Working Days £6.99
Australia 8-10 Working Days £6.99
New Zealand 8-10 Working Days £6.99
United Arab Emirates 7-14 Working Days £6.99
Rest Of World 10-14 Working Days £6.99

Please note these prices are as above, regardless of the size of the parcel or number of items ordered. Although our couriers do everything they can to reach these schedules 100% of the time, we cant guarantee that you will receive your goods within the estimated delivery times (with exception of Next Day Delivery when ordered before 10pm).

 

UK deliveries may be made any time between 8:00am and 9:00pm. Please try to ensure that there is access to the delivery property during this window, however if you are not at home, our couriers will attempt delivery to a secure location or leave your parcel with a neighbour.

If you have any any other questions about Collect+, please see our Collect+ FAQs here.

WHAT IS YOUR RETURNS POLICY?
  • Items must be returned within 14 days of the date shown on the dispatch note.
  • Items must be unworn and unwashed.
  • Cosmetic and pierced jewellery products cannot be returned
  • Swimwear and underwear cannot be returned for health and hygiene reasons.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
  • We offer FREE RETURNS for UK customers however you must obtain proof of postage just in case your order is lost on its way back to PrettyLittleThing. 
HOW DO I RETURN AN ITEM/ RETURNS LABELS

You can choose one of the following returns options

Collect+ Logo

Great news! We now offer a FREE Collect+ returns service for customers in the UK mainland and Northern Ireland. This means you can drop off your parcel at your local convenience store - and there are over 5,000 participating stores! Here’s how to return with Collect+:

  • Click here to generate and print your returns label, and find your nearest store.
  • Re-pack your item(s) in the original packaging with labels and tags still attached.
  • Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.
  • Head to your local Collect+ store with your parcel. You’ll receive proof of postage here – remember to keep this safe in case you need to use it as evidence of your return.
  • You can track your return here using the code you were given.

If you have any any other questions about Collect+, please see our Collect+ FAQs here.

Doddle logo

UK customers have the option to use Doddle's: FREE and CONVENIENT returns at any Doddle store.

Find out more and where to find your nearest Doddle store here.

Returning with Doddle is FREE and convenient. You don’t even need a label!

Just repack your item(s) in the original packaging with all the tags attached.

Bring your parcel to any Doddle store-you can find your most convenient Doddle location here.

We’ll do the rest! You’ll get a tracking receipt and you can check the progress of your return at www.doddle.com

Want to know more? Visit www.doddle.com/prettylittlething

Royal Mail Logo

UK customers also have the option to returns items via Royal Mail tracked returns. This is a FREE service simply click here and follow the steps to print your own returns label.Once completed,you will receive an email with instructions on how to return your item and a tracking link.

If you haven’t got your returns label don’t stress! UK Customers can download a new one here and international customers can download a new returns label here

Hermes Parcel shop logo

HERMES PARCEL SHOP SERVICE

You can return your PrettyLittleThing order FREE via any newsagent or corner shop that offers the Hermes service.

Complete the returns note that came with your parcel and pop it into the parcel with your return.

Click here to arrange your return and follow the simple steps. You’ll be sent an email with your returns label that you’ll need to attach to your parcel. You'll need to create and print one label per parcel.

Take your parcel into any Hermes Parcel Shop location. Most Hermes Parcel Shop locations are open 7 days a week, with extended opening hours. Click here to find your nearest Hermes Parcel Shop location.

Click here for more details on returning with Hermes.

Hermes Logo

HERMES COLLECTION SERVICE

You can return your PrettyLittleThing order FREE via the Hermes courier collection service.

Complete the returns note that came with your parcel and pop it into the parcel with your return.

Click here to arrange your return and follow the simple steps. You’ll be sent an email with your returns label that you’ll need to attach to your parcel. You'll need to create and print one label per parcel.

Your collection address must be accessible to the courier and there'll need to be someone there to hand over the parcel. Hermes will attempt the collection between 8am to 8pm, and you'll be sent an estimated 4hr window on the day of collection.

Click here for more details on returning with Hermes.

INTERNATIONAL RETURNS

International customers can download their returns label here

Still not found what you're looking for?