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Collect+ Delivery Information

HOW DOES COLLECT+ WORK?
HOW DO I SELECT TO HAVE MY ORDER DELIVERED TO A COLLECT+ COLLECTION POINT?
When placing your order you will be able to choose Collect+ as a delivery option on the checkout page.
HOW MANY COLLECT+ COLLECTION POINTS ARE THERE?
Collect+ has over 5,900 stores throughout the UK and Northern Ireland, including; local Co-Op McColls, Budgens and Spar, as well as universities, supermarkets, major shopping centers such as Westfield and the Trafford Centre, chemists and BP petrol stations. Currently there are no collection points in the Channel Islands or at BFPO locations.
WHERE IS MY NEAREST COLLECT+ COLLECTION POINT?
During checkout when you select Collect+ as your delivery method, you will be able to select your nearest collection point.
WHEN ARE COLLECT+ COLLECTION POINTS OPEN?
Nearly all Collect+ stores are open early ‘til late, 7 days a week. The opening times for your local store will be shown as you choose your preferred collection point when placing your order.
WHAT DO I NEED TO TAKE WHEN I COLLECT MY PARCEL?

Please take your Collect+ collection code and proof of ID with you when you go to the collection point to collect your parcel. The following are accepted:

 

  • Driving licence
  • Utility bill
  • Mobile phone bill
  • Wage slip
  • Bank statement
  • Cheque guarantee/credit/debit card
  • Bank/building society book
  • Passport
  • Cheque book
WHAT SHOULD I DO IF I LOSE MY COLLECTION CODE FROM COLLECT+?
If you have lost the collection code sent to you by Collect+ via email or SMS then please contact us to arrange for a new collection code to be issued, as you cannot collect your parcel without it.
WHAT SHOULD I DO IF I DON'T RECEIVE MY COLLECTION CODE FROM COLLECT+?
If you haven’t received an email or SMS from Collect+ with your collection code and the parcel’s estimated date of arrival has passed, then please contact us as our Customer Service team will be able to help you.
CAN SOMEONE ELSE COLLECT MY ORDER ON MY BEHALF?
Yes, it is possible for someone to collect your parcel on your behalf, but they must have your proof of ID and your collection code.
WHAT IF MY ORDER INCLUDES BACK-ORDER ITEMS?
Your order will be split in two. Your in-stock items will be processed as usual for collection at your nominated Collect+ collection point. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery from Collect+ and two barcodes, so do make sure that when you are collecting your back-order item that you take the correct collection barcode with you.
HOW LONG WILL I HAVE TO COLLECT MY PARCEL?
Your parcel will be held at by Collect+ at their collection point for 10 days before being returned to us. You will receive reminders from Collect+ after 3 days and 7 days of the parcel arriving at the collection point if you haven’t already collected your parcel. If your parcel is returned to us, it will be processed as a return and a refund will be issued. You may still be charged for the Collect+ delivery cost.
WHAT SHOULD I DO IF MY PARCEL ISN'T AVAILABLE WHEN I ARRIVE AT THE COLLECT+ COLLECTION POINT?
Please contact us and we will look into it.
ONCE MY ORDER HAS LEFT CAN I TRACK IT?
Yes, Collect+ provides a tracking service which allows your to see where your parcel is. Collect+ will also provide SMS updates if a mobile number has been provided. Alternatively, you can track your order using your order number here.
WHAT IF I WANT TO RETURN AN ITEM I HAVE COLLECTED FROM A COLLECT+ COLLECTION POINT?
If you decide you don’t want all or part of the order or an incorrect item has been sent, please follow our normal returns process. For more information on this, please see our returns policy.

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