Frequently Asked Questions

You can track your order here

Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.

Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day.

About PLT Royalty

Unlimited Next Day Delivery* Unlimited Saver Delivery* Valid for 1 year* Free Returns *T&C’s and postcode restrictions apply. T&C’s can be found here. Postcode restrictions can be found below:

AB BN BT CA CH CW DD DG DL EC EH FK G8 GY HS IM IP IV JE KA KW LL ML NE NG PA PH PL SA ST SY TD TN TR WC YO ZE

Check Your Eligibility

We are very sorry but we cannot offer Next Day delivery to the following postcodes:

AB BN BT CA CH CW DD DG DL EC EH FK G8 GY HS IM IP IV JE KA KW LL ML NE NG PA PH PL SA ST SY TD TN TR WC YO ZE

If your postcode isn't eligible, the Standard delivery, InPost or MyHermes collection options are available.

T&C'S

Prettylittlething Royalty Delivery service costs £5.99 for a year from the date of purchase. Your subscription to Prettylittlething Royalty Delivery is subject to these terms and conditions. Customers need a registered Prettylittlething account to subscribe. The service must be purchased by selecting the Royalty Delivery option at checkout. Once purchased Prettylittlething Royalty Delivery is non-refundable. Prettylittlething Royalty Delivery entitles customers to Unlimited Standard Delivery and Unlimited Next Day delivery. There is no limit on how many times you order. Prettylittlething Royalty is available for delivery to UK addresses (excluding Northern Ireland), postcode restrictions apply if using the Next Day Delivery service, check your eligibility above. If your postcode is not eligible for Next Day Delivery, other delivery options are available. Your order will be delivered within the timescales set out at checkout. Timescales for delivery may change so always refer to the timescales set out at checkout. Prettylittlething reserves the right to change the cut off time delivery at our discretion. During busy retail periods (including but not limited to Black Friday weekend and Cyber Monday) delivery times may take longer. Prettylittlething Royalty Delivery is for personal use only and is not available for customers who purchase goods for business, re-sale or wholesale purposes. It is the customer’s responsibility to ensure the use of Prettylittlething Royalty Delivery in accordance with the terms and conditions. Any breach will result in the termination of your membership and no refund will be given. Prettylittlething reserve the right to accept or refuse membership and to change any terms and conditions at our discretion. Customers will be informed of any significant changes to these terms and conditions. Your statutory rights are not affected. Exclusions: Unlimited Next Day Delivery does not apply to Nominated Day Service and UK Next Day Evening Delivery – see checkout of the delivery page for further information

Next Day delivery (if ordered before midnight) - CUT OFF NOW 11PM!

Check Your Eligibility

We are very sorry but we cannot offer Next Day delivery to the following postcodes:

AB BN BT CA CH CW DD DG DL EC EH FK G8 GY HS IM IP IV JE KA KW LL ML NE NG PA PH PL SA ST SY TD TN TR WC YO ZE

If your postcode isn't eligible, the Standard delivery, InPost or MyHermes collection options are available.

Standard Delivery will take up to 6 working days to arrive (if ordered before 11PM Monday - Saturday) . Please note that over bank holiday weekends there may be slight delays with our Standard Delivery service

Click & Collect – 6 working days (if ordered before 11PM Monday - Saturday) . You must have a UK billing address and provide photo ID at selected location.

Up to 6 Day lead-time You will need to have a UK billing address Choose the Click and Collect option at checkout and select your location. You must have a valid ID at collection

We do deliver to PO Boxes & BFPO addresses. If you choose to have your goods delivered to a BFPO address, please remember to enter your BFPO and code number e.g. BFPO 1234 into the postcode field. You must also select the Standard delivery option at checkout, as we cannot deliver to PO Boxes/BFPO addresses on Next Day. For more information. https://www.gov.uk/bfpo

EU deliveries – All orders to EU addresses will be delivered with all duties and taxes paid by us.

Non-EU deliveries - Depending on the value of your order, your PrettyLittleThing parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs. Unfortunately, these charges are out of PrettyLittleThing's hands, and vary widely from country to country, so we're unable to predict what your particular charges may be. For more accurate information, we would suggest getting in touch with your local customs office so you're not surprised if there are any unexpected delivery charges at your end.

Any customs charges are applied at the discretion of the carrier and local laws and all customs charges will be payable by the customer and will not be covered by PrettyLittleThing. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

• Make sure you are logged in to your Royalty account
• Check your Royalty hasn't expired - You can check this by going to “My Account > My Info” Under PrettyLittleThing PLT Royalty Delivery you will have a status and subscription dates.
• Checkout with PayPal Express will not show your Royalty shipping, you need to log in the normal way for this to work.
• Check which site you are browsing on, if you bought Royalty for UK it will only work on the UK site.
• If your Royalty delivery has previously been refunded, it will no longer work and will need to be repurchased.

If you're missing part of your order, it's possible it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large. This will detail which items should be in the parcel. If you have only been sent one dispatch email and haven’t received all of your items please contact us within 14 days.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs.

Unfortunately we are unable to cancel or amend orders right now due to the speed we send your items out. Sorry, we know this is not ideal and we are looking into providing this in the future, but for now please return any items you no longer wish to keep and contact the carrier for any address amendments you would like to make.

We're sorry to hear that you've received an incorrect or faulty item. So we can get this sorted for you, please drop us a message with the following info:

Your name Your order number Product name & code (this can be found on your order confirmation email) Picture of the fault / incorrect item

If you're missing part of your order, it's possible it could have been sent in more than one parcel, this is likely to be the case if your order is quite large.

Please also check the invoice inside your parcel bag. This will detail which items should be in the parcel.

If you haven’t received all of your items please contact us within 14 days.

Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items. If you need any guidance on How To Return, click here

We’ve got you covered! We accept the following payment methods:

Visa Visa Debit Solo Maestro Electron Paypal Klarna Clearpay

You can be assured that shopping with PrettyLittleThing is safe! We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

You can be assured that shopping with PrettyLittleThing is safe!

We’re a member of "Verified by Visa" and "Secure by MasterCard", providing additional security when using your payment cards online.

We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details.

Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight!

Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

Once you have placed an order you will shortly receive a confirmation email. To ensure that this goes into your inbox please add sales@prettylittlething.com to your contacts, otherwise your confirmation email may end up in your Junk/Spam folder. If you have not received your order confirmation email please contact us

You now have the option to choose store credit instead of cash for your returns. Just select “store credit” when presented with the returns modal on the PLT site. Any customers who opt for credit return will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund. We are sorry but any customers who made their purchase using store credit or gift card will not recieve the 10% extra on their refund price. Sorry, but this option is not available got goods that are faulty and you must contact customer service as usual to return these items

If you are a customer in the UK or the European Union (EU), ordering on or after 6th February 2025, you get 14 calendar days under law to cancel your order if you change your mind. However, we may, in our sole discretion, offer you a longer period for returns from time to time. This cancellation period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order. Find out how to return your Product(s) at paragraph 5 below. If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or replace them, or get a refund. Further details on this are set out below. Please note that, with the exception of any Products which are faulty (for which, see paragraph 2 below):

For a limited period, orders placed between 7 November and 5 January are eligible for an extended returns window. You may create a return up until 23:59 on 5 January.

Returned Products should be sent back to us in their original condition, together with the original packaging and all tags.

All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne, etc.).

Returned Products must be unworn and unwashed.

Please keep your orders separate as returning more than one order in a parcel, it may cause a delay to your refund. We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.

If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.

In addition:

Pierced jewellery cannot be returned for health and hygiene reasons if the packaging has been removed, or the seal has been removed, tampered with, or broken. Underwear, swimwear and fashion facemasks can only be returned if the hygiene seal has not been removed and all tags remain intact.

Beauty products (including facial and body products) and accessories cannot be returned for hygiene reasons, if they have been opened, used or if the protective seal is not intact.

Returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any).

Electrical Products may have their own specific warranty period or additional terms relating to returns. Please see further details on any product page. In some cases, electrical Products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken. This does not affect any other rights you may have under the law.

UK & INTERNATIONAL RETURNS

UK returns are £1.99 if you use the returns portal. If you do not use the returns portal in accordance with our instructions, then you will be responsible for the cost of returning products to us, using your chosen alternative returns method.

Please note that if you choose to return via any method other than one of our chose carriers, you will remain responsible for the items including for any loss or damage until we receive them.

For International returns, you will also need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

You now also have the option to choose store credit instead of cash for your returns. Just select “store credit” when presented with the returns modal on the PLT site. Any customers who opt for credit return will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund. Any customers who made their purchase using store credit or gift card will not receive the 10% extra on their refund price. Sorry, but this option is not available on goods that are faulty, and you must contact customer service as usual to return these items.

If you use the returns portal, the process for returns is as follows:

Repack your Products. Click here to start your return. You will need your order number and email/postcode. Select your preferred refund method (Refund to Store Credit/Refund to original Payment Method. Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Keep an eye on your return tracking. You'll get an email once we receive your returned Product.

For International returns, you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.

Please do not post the package without obtaining a receipt and keep this safe as you’ll need this as your proof of return.

Please note we do not refund the delivery costs on international orders.

Once you make your return and its received by us, we will get to work on processing your return as soon as we can and issue any refunds due to you back to your original payment method.

If you paid for your order with a gift voucher or store credit, the value of the returned Product will be credited back to your PrettyLittlething account;

If you paid using a “buy now, pay later” service provider, we will notify the relevant service provider that you have returned your Products to us and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply and you should review the applicable terms for your chosen service provider for further information.

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund

Unfortunately we don’t offer an exchange facility at this time. Simply return your Product(s) for a refund and reorder a replacement.

If you receive a Product that is incorrect or damaged, please head over to our Contact Ussection and let us know as soon as possible, so that we can consider the matter further.

When you first contact us please include the following information by way of a report of the fault:

Your name. Order number. Date of purchase. Date of discovery of the fault. Product name and code. Picture and/or video of the fault. Description of the fault. (The product name and code can be found on your order confirmation email).

If you believe there is an item missing from your order please contact us within 14 days of receiving your order, otherwise your order will be deemed accepted.

If you contact us via the 'Contact Us' form, please have an image of the faulty Product ready for when you receive a reply as you won’t be able to attach the image on the form.

Once we receive the information requested above, we will consider the issue and we may need to ask you for some further details before we can make a decision on how (if at all) we can help you.

If we accept that the Product(s) is incorrect, missing or damaged, we may in our discretion, offer you a refund or partial refund, which may be by way of e-gift voucher. Our decision on this will depend on our assessment of the fault issue. If we do not accept that the Product(s) is incorrect, missing or damaged, we shall inform you of our decision.

If we do not accept that the Product is faulty, we shall inform you of our decision.

Please be assured that any information you provide will be handled in accordance with our Privacy Notice. Our Privacy Notice is available here.

Any decision by us does not affect any other consumer rights you may have under law.

Please return the item direct to the Concessionaire Brand that supplied the item by using their returns process. To do so, please follow the instructions provided to return your item that are set out in the delivery note enclosed in your parcel.

Please note a one-off return fee of £1.99 will be deducted from your refund amount.

You will receive a confirmation email once the Concessionaire Brand has received your parcel, and a refund has been processed by the Concessionaire Brand.

Unfortunately, we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.

If you have ordered from multiple different concession partners, any items you’d like to return will need to be returned to the relevant concession partner.

Sign up to PLT Royalty for unlimited UK Next Day Delivery and Free Returns for the whole year.

If you are not happy with your refund, and you wish to dispute this, you must do so within 28 days of receiving your refund.

We reserve the right in our sole discretion to block your customer account, in circumstances where you breach this Returns Policy or breach our Website Terms of Use or our Terms and Conditions of Sale, including by returning Products in a used condition, or failing to return Products relating to cancelled orders.

Where we suspect fraudulent activity, including in circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning Products after they have been used or worn, or Products returned do not match what you ordered, we reserve the right to withhold refunds and restrict your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

If your account has been restricted and you need to make a valid return, please Contact Us and we can provide you with further assistance, although you may be responsible for the cost of returning Products to us. We reserve the right to take legal action in the case of fraudulent activity on your account, whether suspected or proven.

This does not affect any other rights you may have under the law.

There are a few ways to contact us to cancel your contract, you can:

Contact us on social media or Apple messages here

Email us: customerservices@prettylittlething.com

Write to us via post: PrettyLittleThing.com 49-51 Dale Street, Manchester, M1 2HF.

If you’re cancelling your contract with us but have already received your order (or receive your order after you have cancelled your contract with us), you’ll need to return the Product(s) to us, see how to do this below. You'll then receive a full refund as per the policy above.

Please refer to section 1 above as regards the time periods for cancelling a contract and as regards the Products which you can and cannot return.

In any event, all returns are quality checked – Products should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if returned Products do not comply with our returns policy.

Each order must be returned separetly using its own order reference. Make sure all items are logged via our portal. Once logged you can package them up together and attach just one of the labels to the front of the parcel. Pssst, make sure you keep hold of your proof of postage receipt!

If you are returning an order from one of our partnered brands (Coast, Miss Pap, Nasty Gal, Oasis, Warehouse and Runway 1.8.1.8). Simply Login to our return’s portal here. And follow the below steps:-

*Any product(s) must be returned to PLT within 14 days from the date you notify us of your intention to return the items.

Repack your Products. Login to our returns portal here. You will need your order number and email/last 4 digits of your phone number. Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Keep an eye on your return tracking. You'll get an email once we receive your returned Product If returning from one of our other Partnered Brands, please visit here for how to return

Valentine's Box - TikTok (2026) The Venice Getaway (2026) Win £250 credit - IG Broadcast PRETTY BIG LIVE - TikTok Win £1K Cash - Black Friday Facebook The NYC Winter Getaway Plum Pilates x PLT - TikTok Competition Refer A Friend - Win an advent calendar for you and a friend Sign up to our Black Friday page to be in with a chance of winning £1,000 worth of PLT vouchers. Win Your Wishlist Competition Win the Ultimate Wellness Day - TikTok Competition Pilates & PLT - Broadcast Channel Competition Win the PrettyLittleThing x Tia Lineker collection For Your Next Chapter - Win £10k Positano Getaway LinkedIn 100k Giveaway All The Girls Are Here - Broadcast Channel Competition

Enter your promotional code into the “Coupon Code” box at checkout. Hit “Use” If your code has been applied a pink tick will appear and display your savings. If your code is a delivery code and your saving is showing as £0.00 then check you have the relevant delivery option selected for the code. If you see red text saying “Invalid coupon code” check out our promo troubleshooting steps below. Only one promotional code can be used per order. Promotional codes may be switched off on site during busy periods- but we will always let you know if they are switched off. Promotional codes are not applicable to beauty, sale (red prices), new in this week or premium items, unless otherwise stated.

Entered a promo code into the “coupon code box”, clicked “use” but getting an “invalid code” message in red text? Check the below helpful tips and FYIs before getting in touch:

All codes have an expiry date you know. Check the email in which you received the code to confirm how long you have to use it. Check you do not have any sale (red prices), beauty, new in this week or premium items in your basket. Codes cannot be used on these. Make sure you are entering the code in capital letters and without any spaces. This is super important! Make sure you are not trying to apply more than one promo code per order. Make sure you have selected the relevant delivery method, if your code is a delivery discount. Some promotional codes only apply to certain items e.g. new in/hotlist. If you received your code on email, the full details of the items the code is applicable on will be included. Items that are already on sale (red prices) will be excluded from any further discount via promo code (unless otherwise stated). If you want to change the code on your order, press the “Change Code” button under the pink tick on the delivery page during checkout. Promotional codes are country specific, so if you are given/find a code check this is relevant for the country you have ordered from.

All sale (red prices), beauty, new in this week and premium items are excluded from promotional code discounts, unless otherwise stated.

A small number of postcodes are unfortunately not eligible for next day delivery. If you are in one of these areas, you will not see next day as a delivery option on checkout and won’t be able to use the code.

Calling all students – get discount off your order! Simply register with Student Beans here to verify your student status and get your student discount today!

You can reach out to the PrettyLittleThing press team via. email - pressoffice@prettylittlething.com

If you're experiencing issues using the app there are a couple of things that might help:

Update your app, we release updates to the app regularly that include fixes for common issues and improvements. To update your app, search for PLT in the App Store/Play Store and press update.

Force close the app and reopen. If you're experiencing a glitch, try force closing the app and reopening. If your issue is more specific e.g. struggling to make a payment, the other options on this page might help but if you are still experiencing issues please reach out to our customer services team.

At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.

Need to change your password? Log in using your current password, follow the steps under account information. Forgot your password?

At log in, click the “forgot password” option and follow the steps to reset. Unfortunately due to GDPR laws, we are no longer able to manually reset your password, so if you are having issues receiving your password reset email please check your spam and junk and try again. Our customer service team will not be able to resend this or amend your password.

This is a 3D Secure payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information, please contact your bank.

Just hit 'Unsubscribe' button at the bottom of the email newsletter.

Simply log into your account and click the 'addresses' option. From here you can either create a new one or edit an existing one.

Simply log into your account and click the 'payment details' option and either add, delete or edit your payment options.

You can choose how you want us to contact you about things we think you'd like to hear about. Don’t wanna keep up with our latest goings on, offers and all things PLT? No worries, simply log into your account, click on contact preferences and untick all contact options.

Click here to report an issue

Oh no! This is probably because our advertised products usually sell out very quickly so it may be that they are no longer in stock! But please keep an eye on our Back In Stock section as we are constantly updating it!

Unfortunately our Customer Service team are unable to help with stock queries, so checking out back in stock is your best bet!

You can also search for a product using our visual search feature- screenshot the item you are looking for, head to the search bar and click the camera icon – follow the instructions from there! (this feature is only available on mobile)

Our popular items can sell out quickly as we are all about FAST fashion. In the meantime, why not browse through our Back In Stock category! Unfortunately our Customer Service team are unable to help with stock queries, so checking out back in stock is your best bet!

As a UK company, our clothes are sometimes labelled with UK Sizes – which may also be listed on your paper invoice inside the parcel. Not to worry, the product will be the size you ordered – just labelled with the UK equivalent size (e.g. UK size 6 is a US size 2). You can see our size guide here to confirm (link to size guide).

We’re unable to ship certain products overseas. This can be due to legal or logistical restrictions that prevent us from sending products overseas. Items can include sunglasses, aerosols, beauty items, perfume and some liquids.

If we cannot ship a product outside of the UK, we’ll always specify on the product page. We’ll also notify you at checkout if there are any restricted items in your shopping bag. If you’ve added an item to your bag that can’t be shipped to your address, the order won’t be completed. To complete your order, you’ll need to remove any items that can’t be shipped to your delivery address.

Heads up! As we are a UK based company, our products will come with UK sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide Here to check this matches the size you have ordered.

When you select InPost at checkout, they will let you know when your parcel arrives at your chosen lcoation. To open the locker, scan your QR code or open the door remotely in our app. If you're using a shop just show your QR Code to a staff member.

Once your parcel has landed in your locker of choice, you've got 3 days to pick it up. InPost will send you a nudge when there are 24 hours left.

You can find your tracking details in the InPost app, or check your inbox for an email from InPost where there's a handy link to track your parcel.

InPost will send you an email the moment your parcel arrives. If you've got the app, you'll also get a notification from them. Most of their lockers are 24/7 so you can pick up whenever it works for you - just make sure you pick up within 3 days

Yes they can - just seend thm a screeenshot of your QR code. Alternatively, they can use your collection code (sent to you via email) and mobile number to grab your goodies.

No you don't. If you have ordered your parcel to an InPost Shop simply show your QR code to the staff member for them to scan, this contains a pin that can only be used for your parcel.

Take a look at InPost's help page if you need a hand, their blog is also filled with handy info.

These delivery instructions can guide your customers once they’ve made a purchase and selected InPost.

1. InPost will send you an email and a text with your collection code. If you have the InPost app, you can track the progress of your parcel, and your collection code will pop up on the app when it’s available at your chosen location.
2. Orders are held at the collection location for 3 days from the day they arrive before being returned to the retailer. You will receive SMS reminders from InPost before the parcel is returned. Find your nearest InPost location https://inpost.co.uk/lockers.

We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice.

These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.

If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails.

Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at DPO@boohoo.com.

IMPORTANT LEGAL NOTICE

These are the legal terms and conditions under which we or the Concessionaire Brand supply the products ("Products") listed on our website www.prettylittlething.com ("our site") to you. Please read these terms and conditions (“Terms and Conditions”) carefully before ordering any Products from our site. By placing an order to purchase any of our Products you agree to be bound by these Terms and Conditions together with our Website Terms of Use, our Privacy Notice and our Returns Policy regardless of whether you choose to register with us. These Terms and Conditions tell you who we are, how we will provide Products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

You should print a copy of these Terms and Conditions for future reference.

1 INFORMATION ABOUT US www.prettylittlething.com is operated by Prettylittlething.com Limited ("we", “us”, “our” or “PLT”). We are a company registered in England and Wales under company number 07352417 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 100 5694 47. Our email address is customer.services@prettylittlething.com

2 THE CONTRACT AND CONCESSIONAIRE BRAND Where you place an order on our site for a Product sold by PLT, the Contract for the sale of the Product is between you and PLT; and

Where you place an order on our site for a Product sold by Dbz Marketplace Online Limited, 49-51 Dale Street, Manchester, M1 2HF registered no. 14840908 (the "Concessionaire Brand" and "PrettyLittleThing brand partners"), PLT acts as the Concessionaire Brand's disclosed agent and not as principal. This means the Contract for the sale of such Products is made between you and the Concessionaire Brand, on the terms and conditions set out in these Terms and Conditions. Other than concluding sales as a disclosed agent on the Concessionaire Brand’s behalf, PLT has no responsibility to you in respect of Contracts made with the Concessionaire Brand and all references in the remainder of these terms and conditions to "We", "us" or "our" shall be deemed to refer to the Concessionaire Brand.

3 PRODUCTS 3.1 The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although we have made every effort to display and print the colours of the Products accurately, we cannot guarantee that your device or computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. The Products may vary slightly from these images.

3.2 Whilst we take reasonable care to ensure accuracy, all sizing and measurements of Products detailed on our site are approximate. We cannot guarantee that all details are always accurate, complete, or error free.

3.3 All our Products are sold on the basis that they are suitable for domestic and private use only. As such, none of our Products are intended for use in connection with any business purpose.

3.4 Please note that Products on our site are not aimed at persons aged under 16 and may be unsuitable for persons under this age group.

4 PRODUCT AVAILABILITY 4.1 Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our "Deliveries" page here.

4.2 If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This may happen in circumstances, including (but not limited to) where the Product(s) is/are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, or because we have identified an error in the price or description of the Product(s).

4.3 We may make changes to these Terms and Conditions from time to time. The Terms and Conditions that apply to your Contract will be those that are displayed on our site when you place your order.

5 YOUR STATUS 5.1 You may only purchase Products from us if (a) you are over 18 years of age and legally capable of entering into a binding contract with us, or do so with the involvement of a parent or guardian; (b) you are an authorised user of the credit or debit card or payment account (ie PayPal, Clearpay, Klarna or Laybuy) used to pay for your order; (c) you are placing an order for delivery in a country that we deliver to (please see our "Deliveries" page here for further information).

6 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 Once you have placed your order, you should receive an e-mail from us acknowledging that we have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted or that a contract has been formed between you and us. All orders are subject to availability and acceptance by us (which we may refuse for any reason).

6.2 After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order we will confirm this to you by sending you a further e-mail (“Dispatch Confirmation”) confirming the Product is being processed ready for dispatch at which point the contract between you and us ("Contract") will be formed.

6.3 As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products or cancel this Contract under clause 9 of these Terms and Conditions or under our Returns Policy.

6.4 From time to time we may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements.

6.5 These Terms and Conditions, and any Contract between us, are only in the English language. Please note that we may not necessarily keep a copy of your Contract. You should keep a copy of these Terms and Conditions and your order for future reference.

7 DELIVERY

7.1 We will seek to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into.

7.2 If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place and/or if you do not collect the Products from an address notified to you by our carrier within the time period notified to you by our carrier at the time delivery is attempted, we may end the Contract and clause 10 will apply.

7.3 Delivery of your order will be complete when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.

7.4 If you check out using your bank details, PayPal, or Apple Pay, you will own the Products once we have received payment in full. However, when you check-out using a payment instalment method, e.g. through a finance provider such as Klarna Clearpay or LayBuy, then alternative terms will apply to you, further information on this is set out in clause 8 below.

7.5 Please note postcode restrictions apply. Delivery times and costs may be increased where the Products are shipped outside the UK. Check your eligibility here.

7.6 In addition, if you order Products from us for delivery to a destination outside the UK:

(a) your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;

(b) you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and

(c) please see our Returns Policy for details on returning any Products to us from a destination outside the UK.

7.7 Orders placed with the Concessionaire Brand can only be delivered within the UK mainland and Northern Ireland.

7.8 Next Day delivery excludes most concessionaire Brand items.

8 PRICE AND PAYMENT

8.1 The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 8.5 below for what happens if we discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

8.2 We can change the prices on our site at any time without notice, but changes will not affect orders which we have already accepted. However, if the rate of VAT changes after the date of your order, we will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect.

8.3 We accept payment by debit card, credit card, Apple Pay (iOS only), PayPal, and Clearpay, Klarna and Laybuy (not available on App). We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express.

8.4 You must pay for the Products (including all applicable delivery charges), and we will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Clearpay, such payment will be subject to additional terms between you and Clearpay, available at https://www.clearpay.co.uk/en-GB/terms-of-service and these terms may specify when you will own the Products that you purchase in this way.

For more information about how Clearpay will handle your personal data see their Privacy Notice, available below. If you pay using Klarna, such payment will subject to additional terms between you and Klarna, available at https://www.klarna.com/uk/terms-and-conditions. See https://www.klarna.com/uk/customer-service for further information about Klarna. For more information about how Klarna will handle your personal data see their Privacy Notice, available at https://www.klarna.com/uk/privacy-notice. If you are using Laybuy, such payment will be subject to additional terms between you and Laybuy, available at https://www.laybuy.com/uk/consumer-terms. For more information about how Laybuy will handle your personal data see their Privacy Notice, available here.

8.5 It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We have the right to reject an order if we discover a pricing error. We will normally check prices before accepting your order and if the price is incorrect, we will try to contact you for your instructions before we accept your order. If we are unable to contact you, your order will be cancelled. If we accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, we may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

8.6 Your liability to pay for the Product is satisfied once PLT has received your payment in full in accordance with clause 8.4 above, irrespective of whether the Product is sold by PLT or the Concessionaire Brand. PLT is entitled to use the proceeds of your payment at its absolute discretion, to the extent that such use will have no effect on the satisfaction of your liability in relation to your purchase of the Product.

8.7 If you wish to apply a discount code or e-gift voucher code to your order, you must enter the relevant code during the online checkout process. Only one discount code and/or a maximum of five e-gift voucher codes, can be used per order and additional terms and conditions may apply in respect of each discount code. We reserve the right to decline to accept any discount or e-gift voucher code that is invalid for your order or that has expired.

9 YOUR RIGHT TO CANCEL THE CONTRACT

9.1 If you are a consumer in the UK or the European Union ("EU"), you have a legal right to cancel a Contract if you change your mind, until 14 days after you receive (or someone you nominate receives) the Product(s), unless the Products are split into several deliveries over different days, in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last Product which you ordered under the Contract which you wish to cancel. We are entitled to extend your period for cancellation at our discretion and you should review our Returns Policy from time to time for further information.

9.2 You are entitled to exercise your rights to cancel an order in respect of any one, or all Products from an order. Please see our Returns Policy for more details.

9.3 You may be entitled to a repair, replacement, or refund where you receive faulty Products, or your Products become faulty. Please let us know as soon as reasonably possible after becoming aware of a fault with your Product. For further information, please see our Returns Policy.

9.4 If you wish to cancel a Contract under clauses 9.1 to 9.3 above, please let us know within the timescales set out under those clauses. There are a few ways to contact us, you can:

Email us: customer.services@prettylittlething.com WhatsApp us: +44 3333 110 804 Facebook us here Tweet us here

Write to us via post: PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ

9.5 For full details on returns and items that are excluded from being returned, please see our Returns Policy.

9.6 If you cancel a Contract under clause 9.1 before you receive the Products, but after the Products have been dispatched to you, you must return them to us once received. You must send off the Products for return within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here, but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us. Please see our Returns Policy here for further information about how to return Products to us. If you wish to cancel a Contract with the Concession Brand, you will need to follow the instructions provided in your parcel delivery note. If you do not use this service in accordance with instructions set out in delivery note, then you will be responsible for the cost of returning the Products to us.

9.7 If you cancel your Contract under clause 9.1, we will:

(a) subject to clause 9.9, refund you the price you paid for the Products. However, please note that we may reduce the value of your refund to reflect any reduction in the value of the Products if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and

(b) refund some or all of charges you have paid for delivery of the Products to you on the basis that the maximum refund for delivery costs will be the least expensive delivery method we offer to your delivery destination; and

(c) make any refunds due to you by the method you used for payment:

(i) 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or

(ii) 14 days after you inform us of your decision to cancel the Contract.

9.8 Please see our Returns Policy here for more information about returns and refunds.

9.9 If you wish to return any Product that you have purchased or if you wish to cancel an order for a Product after having used Clearpay, Klarna or Laybuy (a “buy now, pay later” service provider) to pay for the Product (assuming that you are entitled to do so in accordance with this Contract and/or our Returns Policy), we will notify the relevant service provider that you have cancelled or returned your items to us and the relevant service provider will process your full or partial refund as applicable, in accordance with its Terms and Conditions. Please note that different refund processing times may apply and you should review the applicable terms for your chosen service provider for further information.

9.10 You may also have additional rights to terminate Contract under applicable consumer laws.

FAIR USAGE POLICY

To further protect against fraud and misuse of our returns services, we have put together a Fair Usage Policy. All returns and purchases must comply with our Fair Usage Policy. Fraudulent, Suspicious, or Unusual Returns Activity Your account may be flagged for fraudulent, suspicious, or unusual returns activity. When flagging your account, we will primarily consider: · excessive returns, far beyond the rest of our customer-base; · the number of orders placed; · the percentage of orders retained; · the value of each order; · complaints about unreceived orders; · missing items; · unusual activity patterns; · returned items that we suspect have been worn; · returned items that have signs of wear and tear; and · returned items that do not correspond with the order. At our discretion, we reserve the right to suspend or close your account. In serious cases, we may also refuse to provide a refund and take legal action where necessary. Following account suspension or closure, you will be required to pay the shipping cost for any valid returns. Valid returns will be refunded as usual. In future, we may increase the cost of returns for flagged accounts. We will only do this after providing fair notice. Nothing in this Fair Usage Policy shall affect your statutory rights

10 OUR RIGHTS TO CANCEL THE CONTRACT

10.1 We may end the Contract at any time by writing to you if

(a) you do not make any payment to us when it is due; (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or (c) you do not, within a reasonable time, allow us to deliver the Products to you, or you are unavailable to receive delivery. (d) if the Products you have ordered are no longer available.

10.2 We may also end the Contract in the circumstances set out in clause 8.5.

10.3 If we end the Contract in any of the situations set out in clause 10.1 or 10.2, we will refund any money you have paid in advance for the Products we have not provided but we may deduct or charge you reasonable compensation for the costs we will incur as a result of your breaking the Contract.

11 FAULTY PRODUCTS

11.1 If you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these Terms and Conditions will affect your legal rights in relation to Products that are faulty or defective.

11.2 If you consider that any Product we have supplied is faulty or mis-described, please notify us using the contact details set out in clause 9.4.

11.3 If you discover that your Product is faulty, we may request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs.

12 NON-PRETTYLITTLETHING ITEMS

12.1 Please be careful to ensure you pack your return carefully. If you return a non-PrettyLittleThing item via our returns process. PrettyLittleThing is not responsible for and does not accept any liability for any non-PrettyLittleThing items that are returned to our distribution centre, and it is your sole responsibility to ensure you return your products to the correct vendor.

13 MISSING ITEMS

If you believe there are items missing from your order, you must notify us within 14 days of receiving your order. If you do not inform us within 14 days of receiving your order, the order will be deemed delivered.

14 OUR LIABILITY

14.1 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.

14.2 Please note that we only provide our site and Products for domestic and private use. You agree not to use our site or any of our Products for any commercial, business or resale purposes, and we have no liability to you for any loss of any business of yours and will not provide VAT invoices for your purchases. If you are not a consumer, you must obtain our prior written consent to purchase Products from our site.

14.3 If you are not a consumer, we:

(a) exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it, to the fullest extent permitted by law; (b) will not be liable for: (i) loss of profits, sales, business, or revenue; (ii) business interruption; (iii) loss of anticipated savings; (iv) loss of business opportunity, goodwill or reputation; (v) waste of management or office time; (vi) any indirect or consequential loss or damage; or (vii) any liability or obligation we may have under any applicable consumer rights laws.

14.4 However, we do not in any way exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or for breach of your legal rights as a consumer in relation to the Product(s). Nothing in these Terms and Conditions shall affect or limit your rights as a consumer under applicable laws in the jurisdiction in which you are a resident. Finally, please be aware that the security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. As such, we do not guarantee the security or confidentiality of any electronic communications. In addition, we shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.

15 EVENTS OUTSIDE OUR CONTROL

15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an event outside our reasonable control, including any event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation):

(a) strikes, lock-outs or other industrial action. (b) epidemic or pandemic or government actions arising from such epidemic or pandemic. (c) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. (d) fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster. (e) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. (f) impossibility of the use of public or private telecommunications networks. (g) the acts, decrees, legislation, regulations or restrictions of any government. (hereinafter referred to as an “Event Outside Our Control”).

15.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, we will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

15.3 You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 15 please contact us using the details set out in clause 9.4.

16 INTELLECTUAL PROPERTY RIGHTS All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved.

17 AFTER-SALES SERVICE

17.1 You can contact us with any questions, comments, complaints, or requests regarding these Terms and Conditions or our Products, using the details set out in the Contact Us section at clause 9.4 above.

17.2 If you are not satisfied with how we have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here.

17.3 If you have any questions, comments, requests or complaints regarding any Product supplied under a Contract with the Concessionaire Brand these should be addressed to customer.services@prettylittlething.com or by post, PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ.

18 PRETTYLITTLETHING.COM VIP

18.1 This clause 18 will apply if you have chosen to subscribe to Prettylittlething.com VIP .

18.2 Prettylittlething.com VIP

(a) unlimited UK next day delivery, (or unlimited standard delivery where next day delivery is not possible); (b) unlimited next day collection; and (c) free returns.

For full details of Prettylittlething.com VIP , please click here

18.3 Term - Prettylittlething.com VIP shall automatically expire without the need for further action from either party. After your Prettylittlething Royalty membership expires, you may apply again for a Prettylittlething Royalty membership if we are offering such Prettylittlething Royalty memberships at that time. If you do so, you will be asked to pay the applicable annual membership fee at the time. If you do not wish to do so, your membership shall expire at the end of its current period.

18.4 Eligibility- Prettylittlething Royalty memberships are only available to individuals residing in the UK, who have a registered Prettylittlething Royalty customer account. You must be logged in to your customer account to use Prettylittlething Royalty.

18.5 Postal address – Prettylittlething Royalty is only available for delivery to UK addresses. Please note postcode restrictions apply. Check your eligibility here. The Prettylittlething Royalty service in the following areas may take 3–5 working days (rather than “next day”): Channel Islands, Highlands & Islands of Scotland, Shetlands.

18.6 Price - The annual price of Prettylittlething Royalty is as stated on our Website. However, we reserve the right to adjust this price from time to time. Please check our site for applicable prices at any time.

18.7 Cancellation – You have a legal right to cancel your contract for Prettylittlething Royalty membership if you change your mind, until 14 days after the date on which the contract is entered into. However you will lose your right to cancel your Prettylittlething Royalty membership if you make use of the Prettylittlething Royalty benefits within this time.

18.8 Orders – you must place your orders for any Products in accordance with Prettylittlething 's next day delivery timescales. These timescales may vary from time to time and are set out on our Website from time to time.

18.9 Discount Restrictions – Prettylittlething Royalty can be used in conjunction with any other offer or promotion by Prettylittlething.

18.10 Delivery - Prettylittlething reserves the right to alter the delivery service valid in this promotion at any time; in this case you will be offered the delivery service available at that time free of charge. Next Day delivery excludes most Concessionaire Brand items.

18.11 Terms & Conditions – You are responsible for using Prettylittlething Royalty in accordance with these Terms and Conditions. Our Website Terms of Use and our Privacy Notice also apply in all cases. Any breach by you of these Terms and Conditions may result in termination of your membership and no refund will be given. Prettylittlething reserves the right to accept or refuse membership and to change any Terms and Conditions at its discretion. Prettylittlething will inform you of any significant changes to these Terms and Conditions. All other applicable Prettylittlething Terms and Conditions apply.

18.12 Personal use only - Prettylittlething Royalty is for personal use only and you must not use either account for the benefit of any other person.

18.13 Delays outside of our control - Prettylittlething will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from an Event Outside of Our Control.

18.14 Termination - We may in our sole discretion decide to terminate your Prettylittlething Royalty membership and you will be given a pro-rated refund based on the number of whole months remaining in your membership. We will not give any refund for termination related to conduct that we determine, in our discretion, violates these Terms and Conditions or any applicable law, involves fraud or misuse, or is harmful to Prettylittlething's interests or the interests of other users.

19 PROMOTION TERMS AND CONDITIONS

Official Prettylittlething.com promotion codes entitle you to an offer on your online order from www.Prettylittlething.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of Prettylittlething.com Limited and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on Prettylittlething.com for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage.

20 OTHER IMPORTANT TERMS

20.1 If we have to contact you, we will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. We may also contact you by reply on any social media platform page that you have used to contact us. When we refer in these Terms and Conditions to "in writing", this includes e-mail.

20.2 We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.

20.3 You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.

20.4 Where the Contract relates to Products sold by the Concessionaire Brand, the Contract is between you and the Concessionaire Brand. Alternatively, where the Contract relates to Products sold by PLT, the Contract is between you and PLT. No other person shall have any rights to enforce any of its terms.

20.5 We may use subcontractors in performing our obligations under this Contract.

20.6 Each of the paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

20.7 If we fail to insist that you perform any of your obligations under these Terms and Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

20.8 Entire Agreement. These Terms and Conditions, the Terms of Use, the Privacy Notice, the Refund Policy, any documents they incorporate by reference, and any additional terms you agree to in connection with our site constitute the sole and entire agreement between you and PrettyLittleThing.com Limited regarding your purchase of our Products and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the purchase of our Products.

20.9 Please note that these Terms and Conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence.

20.10 In respect of any dispute or claim relating to a Contract, if you are a consumer you and we both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and we both submit to the exclusive jurisdiction of the courts of England and Wales.

21. SEEL EXTENDED WARRENTY

When you purchase Seel Worry Free Purchase Product, you can initiate returns within seven (7) days after expiration of PrettyLittleThing standard return window period. For example, if PrettyLittleThing offers 14 days for returns and you purchase the Worry Free Purchase Product, you shall have an additional 7 days starting from day 15, giving you until day 21 from delivery to initiate a return.

Seel shall issue you with return shipping labels for all Worry Free Purchase Product returns in accordance with Seel’s standard policies and procedures for processing returns. The return shipping label provided by Seel shall have Seel’s address. You must return the product within seven (7) days from initiating the return request.

Unless you have separately purchased the Return Shipping add-on product, you shall be solely responsible for the cost of return shipping and any other costs of returning a product under the Worry Free Purchase Product. If you purchased the Return Shipping add-on product, Seel shall cover return shipping costs in accordance with the Return Shipping terms. Seel shall take receipt of each product returned under the Worry Free Purchase Product and inspect the item.

If you are eligible for a refund under the Seel Return Policy, Seel shall initiate the refund directly to you within two (2) days from when Seel approved the return and refund of the product. The refund amount shall be the entire purchase price of the returned product, plus any associated taxes paid by you, less any cost of return shipping and any other costs of returning the product.

TERMS AND CONDITIONS OF USE These terms and conditions apply to the entire contents of the website under the domain name www.prettylittlething.com ("Website"). Please read these terms carefully before using this Website. References to “us,” “we,” “our” or similar derivations refer to prettylittlething.com UK Limited, the owner and operator of the Website. Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions. Using this Website indicates that you accept these terms and conditions together with our Privacy Notice and Cookies policy and all applicable laws and regulations regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website. You should print a copy of these terms and conditions for future reference.

2. License Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights. You may store, manipulate, analyze, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website. Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates. prettylittlething.com is a trade mark. No license or consent is granted to you to use these marks in any way except as expressly provided herein, and we reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colorably similar without the written permission of prettylittlething.com UK Limited. Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission. Any rights not expressly granted in these terms are reserved.
3. Service access While we endeavor to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period. We give no warranties as to the availability, performance or accessibility of the Website. Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.
4. Links and Advertisements Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk. We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers. If you would like to create a link to this Website, you may only do so with our prior written consent.
5. Registration Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Responsibility for the security of any passwords rests with you.
6. Disclaimer While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
7. Liability The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: Loss of income or revenue; Loss of business; Loss of profits or contracts; Loss of anticipated savings; Loss of data; Loss of goodwill; Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. Nothing in these terms and conditions shall exclude or limit our liability for: death or personal injury caused by negligence; or fraud; or misrepresentation as to a fundamental matter; or any liability which cannot be excluded or limited under applicable law. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof. Any transmission of data to the Website is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will not be held responsible for any breach of security unless this is due to our negligence or willful default. 7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable.
8. Indemnity You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
9. Termination We may at any time terminate or suspend any part of the Website without notice to you.
10. Governing law and jurisdiction These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms You agree and accept to be bound by the terms of our Privacy Notice.

1. OUR RETURNS POLICY If you are a customer in the UK or the European Union (EU), you get 14 calendar days under law to cancel your order if you change your mind. However, we may, in our sole discretion, offer you a longer period for returns from time to time. This cancellation period starts from the day after you receive your order. If your order is split into more than one delivery, then the cancellation period will start on the day after you have received all of the Products in your order. Find out how to return your Product(s) at paragraph 5 below.

If you receive faulty Products, you may also have a right to return these Products and to ask us to repair or replace them, or get a refund. Further details on this are set out below.

Please note that, with the exception of any Products which are faulty (for which, see paragraph 2 below):

Any Product(s) returned must be sent to us within 14 days from the date you notify us of your intention to return the Product(s). Returned Products should be sent back to us in their original condition, together with the original packaging and all tags. All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne etc.). Returned Products must be unworn and unwashed. We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.

If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.

In addition:

Pierced jewellery cannot be returned for health and hygiene reasons if the packaging has been removed, or the seal has been removed, tampered with, or broken. Underwear, swimwear and fashion facemasks can only be returned if the hygiene seal has not been removed and all tags remain intact. Beauty products (including facial and body products) and accessories cannot be returned for hygiene reasons, if they have been opened, used or if the protective seal is not intact. Returned shoes must not have been worn outside, however they may have been tried on indoors (but not on any stone or tiled floors). Any returned footwear must be in its original box (if any) and original shoe or dust bag (if any). Electrical Products may have their own specific warranty period or additional terms relating to returns. Please see further details on any product page. In some cases, electrical Products may not be returned if the packaging has been tampered with or opened, or if any hygiene seal (where applicable) has been tampered with, or is broken. This does not affect any other rights you may have under the law.

2. RESTRICTIONS TO YOUR ACCOUNT We reserve the right in our sole discretion to block your customer account, in circumstances where you breach this Returns Policy, Fair Usage Policy or breach our Website Terms of Use or Terms and Conditions of Sale , including by returning Products in a used condition, or failing to return Products relating to cancelled orders.

Where we suspect fraudulent activity, including in circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning Products after they have been used or worn, or Products returned do not match what you ordered, we reserve the right to withhold refunds and restrict your account (and any associated accounts) from placing orders in the future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.

If your account has been restricted and you need to make a valid return, please Contact Us and we can provide you with further assistance, although you may be responsible for the cost of returning Products to us. We reserve the right to take legal action in the case of fraudulent activity on your account, whether suspected or proven.

This does not affect any rights you may have under law.

3. INCORRECT, MISSING OR DAMAGED PRODUCTS If you receive a Product that is incorrect or damaged please head over to our Contact Us section and let us know as soon as possible, so that we can consider the matter further.

When you first contact us please include the following information by way of a report of the fault:

Your name. Order number. Date of purchase. Date of discovery of the fault. Product name and code. Picture and/or video of the fault. Description of the fault. (The product name and code can be found on your order confirmation email). If you believe there is an item missing from your order please contact us within 14 days of delivery of your order otherwise the order will be deemed accepted.

If you contact us via the 'Contact Us' form, please have an image of the faulty Product ready for when you receive a reply as you won’t be able to attach the image on the form.

Once we receive the information requested above, we will consider the issue and we may need to ask you for some further details before we can make a decision on how (if at all) we can help you.

If we accept that the Product(s) is incorrect, missing or damaged, we may in our discretion, offer you a refund or partial refund, which may be by way of e-gift voucher. Our decision on this will depend on our assessment of the fault issue. If we do not accept that the Product(s) is incorrect, missing or damaged, we shall inform you of our decision.

If we do not accept that the Product is faulty, we shall inform you of our decision.

Please be assured that any information you provide will be handled in accordance with our Privacy Notice. Our Privacy Notice is available here.

Any decision by us does not affect any other consumer rights you may have under law.

4. CONTACTING US TO CANCEL YOUR ORDER If you receive a Product that is incorrect or damaged please head over to our Contact Us section and let us know as soon as possible, so that we can consider the matter further.

When you first contact us please include the following information by way of a report of the fault:

Your name. Order number. Date of purchase. Date of discovery of the fault. Product name and code. Picture and/or video of the fault. Description of the fault. (The product name and code can be found on your order confirmation email). If you believe there is an item missing from your order please contact us within 14 days of delivery of your order otherwise the order will be deemed accepted.

If you contact us via the 'Contact Us' form, please have an image of the faulty Product ready for when you receive a reply as you won’t be able to attach the image on the form.

Once we receive the information requested above, we will consider the issue and we may need to ask you for some further details before we can make a decision on how (if at all) we can help you.

If we accept that the Product(s) is incorrect, missing or damaged, we may in our discretion, offer you a refund or partial refund, which may be by way of e-gift voucher. Our decision on this will depend on our assessment of the fault issue. If we do not accept that the Product(s) is incorrect, missing or damaged, we shall inform you of our decision.

If we do not accept that the Product is faulty, we shall inform you of our decision.

Please be assured that any information you provide will be handled in accordance with our Privacy Notice. Our Privacy Notice is available here.

Any decision by us does not affect any other consumer rights you may have under law.

5. HOW TO RETURN A PRODUCT & HOW MUCH DOES IT COST? UK & INTERNATIONAL RETURNS

Please note that if you choose to return via any method other than one of our chose carriers, you will remain responsible for the items including for any loss or damage until we receive them.

For International returns, you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

If you use the returns portal, the process for returns is as follows:

Repack your Products. Login to our returns portal. You will need your order number and email/last 4 digits of your phone number. Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Keep an eye on your return tracking. You'll get an email once we receive your returned Product. If you do not use the returns portal, then you can repack the Products for returning at your own cost. In this case, please ensure that the return parcel is marked clearly with the wording "Return to supplier" or wording having similar effect.

Good to know... We've gone paperless! You'll no longer receive a delivery note in your parcel.

6. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? It can take up to 28 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed. On receiving your return, the next step is for us to check the Product(s). Once our checks are complete, we’ll refund you for the accepted Products returned unless there are any issues with the Product(s) returned as follows:

If you paid using a credit or debit card, we will process your refund within 14 days of us receiving the Products, and the funds should appear on your bank statement around 7 working days thereafter (exact timing will depend on your card issuer). If you paid for your order with a gift voucher or store credit, the value of the returned Product will be credited back to your boohoo account. If you paid using a “buy now, pay later” service provider, we will notify the relevant service provider that you have returned your Products to us, and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply, and you should review the applicable terms for your chosen service provider for further information. Finally, we’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

7. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND? Unfortunately, we don’t offer an exchange facility at this time. Simply return your Product(s) by following these easy steps on the 'How do I return?' section and reorder for a replacement.

8. CAN I DISPUTE MY REFUND? If you are not happy with your refund, and you wish to dispute this, you must do so within 28 days of receiving your refund.

Here at prettylittlething.com UK Ltd (‘PrettyLittleThing’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by prettylittlething. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. It covers:

The personal data we collect How we collect your data How we use your data Marketing preferences, adverts and cookies Links to other websites and third parties How we share your data Your rights Changes to this privacy notice How to contact us

Who is PrettyLittleThing PrettyLittleThing is a leading online fashion retail company. We design, source, market and sell clothing, shoes, accessories and beauty products targeted at 16-24 year-old consumers in almost every country in the world.

PrettyLittleThing.com UK Ltd, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “PrettyLittleThing”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.PrettyLittleThing.com website (the “website”) and PrettyLittleThing app (the “app”).

Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

PrettyLittleThing is part of the Boohoo Group (“Group”) and, as part of the Group, is affiliated with a number of brands, including Karen Millen, Warehouse, Debenhams, Oasis, Coast, Dorothy Perkins, Debenhams, Burton, Wallis, boohooMAN, Prettylittlething and Nasty Gal. In this privacy notice, such brands together with any other brand which is acquired into the Group shall be referred to as the “affiliated group companies”.

Our commitment to you We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

We will only collect and use your personal data for the following purposes, to:

fulfil your order(s) fulfil orders made on your behalf (e.g. e-gift card orders) communicate with you following a "refer a friend" nomination keep you up to date with the latest offers and trends give you a better shopping experience help us to make our marketing more relevant to you and your interests improve our services meet our legal responsibilities

How we keep your data safe and secure We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

The personal data we collect Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

The following groups of personal data are collected:

Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender. Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media). Financial Data includes information such as: payment card details and bank account. Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded. Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform. Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses. Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other prettylittlething products and services used by you. Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

How we collect your data We may collect personal data about you in the following ways:

Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

Create an account or purchase products on our website; Subscribe to our newsletter, discussion boards, social media sites or create wish lists; Enter a competition; Join a PrettyLittleThing loyalty programme; Complete a voluntary market research survey; Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service); Use the “refer a friend” function on our website; or When you log in to our website via social media. Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details. Third parties – we may receive personal data about you from various third parties, including:

Identity and Contact data from another individual when they purchase an e-gift card for you or use the "refer a friend" function on our website; Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’. Technical Data from affiliate networks through whom you have accessed our website; Identity and Contact Data from social media platforms when you log in to our website using such social media platforms; Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

How we use your data The legal basis for processing your personal data

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

We will only collect personal data from you when:

we have your consent to do so, or we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or the processing is in our legitimate interests and not overridden by your rights, or we have a legal obligation to collect or disclose personal data from you.

Uses made of your personal data

Your personal data is used by prettylittlething to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis for processing including basis of legitimate interest

To create an account and register you as a new customer (either directly or via social media).

Identity Contact Performance of a contract with you To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; and automated decision making to assist fraud prevention and detection.

Identity Contact Financial Transaction Performance of a contract with you Necessary for our legitimate interests (e.g. to recover debts due to us) For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud. To manage our relationship with you, including: providing you with any information, products and services that you request from us(or that has been requested on your behalf through our "refer a friend" function); notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey.

Identity Contact Profile Marketing and Communications Performance of a contract with you Necessary for our legitimate interests (to keep our records updated and to study how customers use our products and services) To enable you to take part in a competition, event, survey, or receive a reward for shopping with us.

Identity Contact Profile Usage Marketing and Communications Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) Where you have decided to enter into a competition or event, for the performance of a contract with you To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency.

Identity Contact Profile Technical Transaction Marketing and Communications Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud) Necessary to comply with a legal obligation To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided.

Identity Contact Profile Usage Marketing and Communications Technical Necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; and the website, products, services, marketing, customer relationships and experiences of our affiliated group companies;

and for market research, statistical and survey purposes.

Technical Usage Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS.

Identity Contact Technical Usage Profile Marketing and Communications Necessary for our legitimate interests (to develop our products and services and grow our business) or Consent. See further details in the section ‘Marketing preferences, adverts and cookies'

To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets.

Identity Contact Usage Necessary for our legitimate interests (to improve the shopping experience of our customers) To protect our customers, boohoo group companies and website from fraud and theft

Identity Contact Profile Necessary for our legitimate interests (to detect and prevent fraud) To process and deliver your e-gift card orders including taking payment and communicating with you and/or the nominated recipient if delivered to another person.

Identity Contact Financial Transaction For automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services; we also consider it a necessary element of entering into a contract with you that we are able to verify your identity and prevent fraud. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

If you have any questions about how prettylittlething use any of your personal data, please contact our Data Protection Officer, Keri Devine at DPO@PrettyLittleThing.com.

How long we keep your data for

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.

Marketing preferences, adverts and cookies Marketing - your preferences

We may send you marketing communications and promotional offers:

if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below); by email if you have signed up for email newsletters; if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below). If you have opted into SMS no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

We may check your details with appropriate third parties (for example credit reference agencies, such as Experian) before we send you promotions for financial services products. This is to ensure your information is accurate, that the product is suitable for you, and to tailor those offers to you.We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:

you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’. We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

Cookies

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.

Online ads

We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target prettylittlething banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.

Our use of analytics and targeted advertising tools

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Bloomreach, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features. As an added privacy measure, you can also use the The Digital Advertising Alliance (which includes companies such as Google, Bloomreach and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.

Google will use data for ad personalisation when a customer provides consent. Please see Google’s Privacy & Terms site which provides further detail as to how google uses your personal data.

If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

Links to other websites and third parties Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

How we share your data We may disclose and share your personal data with the parties set out below:

where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications; to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as: third party service providers that we engage to provide IT systems and software, and to host our website; third party payment processing services (including Worldpay, Adyen, Paypal, and in certain regions, Klarna, Laybuy, Clearpay and Zip (please see T&C’s https://www.klarna.com/uk/terms-and-conditions/ / https://www.clearpay.co.uk/en-GB/terms-of-service / https://www.laybuy.com/uk/consumer-terms https://zip.co/uk/terms-conditions/for more information) to process your payment to us. prettylittlething does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws. Please refer to the privacy policy of the relevant provider for details of how they process your personal data; services and to provide marketing and advertising services; third party service providers that we engage to deliver and process your e-gift card orders and e-gift card payment (including Jigsaw Business Solutions Ltd and Stripe Payments UK Ltd) third party service providers that we engage to deliver goods you have ordered and to manage any returns; third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services; analytics and search engine providers that assist us in the improvement and optimisation of our website; affiliate networks through whom you have accessed our website; to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. to protect our customers, boohoo group companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other boohoo group companies and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that the other boohoo group companies and these third parties may retain a record of the information that we provide to them for this purpose; we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and we may further share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose; if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

Worldpay Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the prettylittlething website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/

Your data and countries outside of the UK The personal data we collect from you may be transferred to, and stored at, destinations outside the UK using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.

Whenever we transfer personal data outside the UK, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. We will be able to transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. More information can be found here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers/ Otherwise, we may use specific contractual clauses approved for use in the UK which give personal data the same protection as it has in in the UK. More Information about this can be found on the ICO’s website.

Please contact us if you want further information on the countries to which we may transfer personal data and the specific mechanism used by us when transferring your personal data outside the UK.

Your Rights You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

request access to your personal data request correction of your personal data request erasure of your personal data request restriction of processing of your personal data request the transfer of your personal data object to processing of your personal data request human intervention for automated decision making Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at DPO@PrettyLittleThing.com.

Request access to your personal data

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

Request correction of your personal data

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@boohoo.com.

Request erasure of your personal data

This enables you to request that prettylittlething delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Request restriction of processing of your personal data

You have a right to ask prettylittlething to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

Request the transfer of your personal data

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

Object to processing of your personal data

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

Request human intervention for automated decision making and profiling

You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Right to lodge a complaint

If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@PrettyLittleThing.com. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

Changes to this privacy notice From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

How to contact us We welcome feedback and are happy to answer any questions you may have about your data.

Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer Keri Devine, who can be contacted at DPO@PrettyLittleThing.com.

This privacy notice was last updated on 10th July 2022 (Version v1.11)

PrettyLittleThing.com UK Limited,

Registered Company Number: 07352417,

UK VAT Number: 100569447.