Some orders may be sent in more than one parcel and from different locations and sellers, please allow the full delivery timeframe for all parcels to arrive. Please note deliveries take place 7 days a week between 8am to 9pm.

Your tracking information will be sent via email when your order is dispatched or you can track it using your order number and the email address you used to place your order here

UK returns are £1.99 if you use the returns portal. If you do not use the returns portal in accordance with our instructions, then you will be responsible for the cost of returning products to us, using your chosen alternative returns method.

Please note that if you choose to return via any method other than one of our chose carriers, you will remain responsible for the items including for any loss or damage until we receive them.

For International returns, you will also need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.

You now also have the option to choose store credit instead of cash for your returns. Just select “store credit” when presented with the returns modal on the PLT site. Any customers who opt for credit return will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund. Any customers who made their purchase using store credit or gift card will not receive the 10% extra on their refund price. Sorry, but this option is not available on goods that are faulty, and you must contact customer service as usual to return these items.

If you use the returns portal, the process for returns is as follows:

Repack your Products. Login to our returns portal here. You will need your order number and email/postcode. Select your preferred refund method (Refund to Store Credit/Refund to original Payment Method. Select your preferred return option (Print returns label at home or in store options). Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage! Keep an eye on your return tracking. You'll get an email once we receive your returned Product.