Welcome to the world of PrettyLittleThing.com Fierce fashion at your fingertips, delivered straight to your doorstep, 24/7!
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At PrettyLittleThing, we’ve got your back when it comes to your style and those all-important personal details. Our customers are super important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority.
We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Consider this your guide to all things privacy related.
Most of the information you, the customer, provide us with happens when you’re engaging with us and our brand. This could be from anything from browsing the site, to purchasing and registering for an account.
When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences.
We may also receive information from you via you entering one of our competitions, participating in any feedback questionnaires around your shopping experience with us, or from any communication you may have with our customer services team.
You can return using any of the carriers listed below. A return should take no longer than 14 working days to be refunded to your account. This includes transit time to the warehouse and processing times with your chosen payment method.
You can return via this link - for $4 your refund should be processed within 5 working days of you dropping your parcel off. If you choose to organise your own return, this can take up to 60 days to process.
You can return via this link for free ! Your refund should be processed within 14 working days. This includes transit time to the warehouse and processing times with your chosen payment method.
You can return via this link for $9.99 (AUS) or $14.99 (NZ). your refund should be processed within 5 working days of you dropping your parcel off. If you choose to organise your own return, this can take up to 60 days to process.
Quick and easy returns through our Returns Portal! Your refund should be processed within 14 working days of you dropping your parcel off.
Re-pack your item(s) in the original packaging with labels and tags still attached. Make sure you complete and include your returns note that came with the parcel.
Securely attach the printed Collect+ label to your parcel, making sure to cover the original delivery label.
If you have any any other questions about Collect+, please see our Collect+ FAQs here.
Want to know more? Visit www.doddle.com/prettylittlething
If you haven't got your returns label don't stress! UK Customers can download a new one here and international customers can download a new returns label here.
No printer? No problem! More than 3,500 of our ParcelShops have a print in-store device, where you can print your returns label.
Click here for more details on returning with Hermes.
If you wish to return your items to PrettyLittleThing, we offer FREE returns for UK Customers. Your returns label will be included in your parcel but if you need another one don't panic. Returns Label for UK Customers can be found here
We're sorry, but we are unable to offer free returns for international customers, returns must be made at your own cost. All International Customers who wish to return their items can use the returns label found here
As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.
You can choose one of the following returns options
Great news! We now offer a FREE Collect+ returns service for customers in the UK mainland and Northern Ireland. This means you can drop off your parcel at your local convenience store - and there are over 5,000 participating stores! Here’s how to return with Collect+:
UK customers have the option to use Doddle's: FREE and CONVENIENT returns at any Doddle store.
Find out more and where to find your nearest Doddle store here.
Returning with Doddle is FREE and convenient. You don’t even need a label!
Just repack your item(s) in the original packaging with all the tags attached.
Bring your parcel to any Doddle store-you can find your most convenient Doddle location here.
We’ll do the rest! You’ll get a tracking receipt and you can check the progress of your return at www.doddle.com
Want to know more? Visit https://www.doddle.com/shopping/prettylittlething
UK customers also have the option to returns items via Royal Mail tracked returns. This is a FREE service simply click here and follow the steps to print your own returns label.Once completed, you will receive an email with instructions on how to return your item and a tracking link.
If you haven’t got your returns label don’t stress! UK Customers can download a new one here and international customers can download a new returns label here
HERMES PARCEL SHOP SERVICE
You can return your PrettyLittleThing order FREE via any newsagent or corner shop that offers the Hermes service.
Complete the returns note that came with your parcel and pop it into the parcel with your return.
Click here to arrange your return and follow the simple steps. You’ll be sent an email with your returns label that you’ll need to attach to your parcel. You'll need to create and print one label per parcel.
Take your parcel into any Hermes Parcel Shop location. Most Hermes Parcel Shop locations are open 7 days a week, with extended opening hours. Click here to find your nearest Hermes Parcel Shop location.
HERMES COLLECTION SERVICE
You can return your PrettyLittleThing order FREE via the Hermes courier collection service.
Your collection address must be accessible to the courier and there'll need to be someone there to hand over the parcel. Hermes will attempt the collection between 8am to 8pm, and you'll be sent an estimated 4hr window on the day of collection.
Here’s how to return using toyou:
(Including Canada and EU) For international returns (excluding US, AUS/NZ and Germany) you can send your items back by using post office counters. Please do not post the package without obtaining a receipt of postage. Keep your receipt of postage safe as you will need this as your proof of return. We don't refund delivery costs on international orders. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'. All international customers can download their returns label here Returning from US, AUS/NZ/Germany: RETURNING VIA PORTAL IS QUICK, EASY AND COST EFFECTIVE! Returning through our portal means you should get your refund within 14 business days. Need to return? Click the link for your country below and follow the instructions. Please note, the portals are country specific and you may need a printer for your label:
Unfortunately we do not refund delivery charges on any orders. Unless you have contracted as a consumer in the EEA and you have cancelled your Contract under clause 5 of the Terms and Conditions, in which case we will refund delivery charges you have paid for delivery of the products to you, although the maximum refund for delivery will be the least expensive delivery method we offer to your delivery destination.
If you’re a customer in the EEA, you get 14 days to cancel your contract with us. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: firstname.lastname@example.org
Write to us via post: PrettyLittleThing.com, Heasandford Industrial Estate, Widow Hill Road, Burnley, BB10 2BQ
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? You`ll then receive a full refund as per the policy above. For hygiene reasons, pierced jewellery is non-refundable. Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
Received your PrettyLittleThing garms but aren’t 100% in love? No worries, we offer free returns. Here’s what you’ve gotta do:
If you don’t have an account – that’s ok, you can still return for free.
Package up your unwanted purchase with a note inside including your name and order number (you’ll find this on your confirmation email).
Download your free returns label here, and post back to us from your local post office. Please remember to keep your proof of postage.
Wanna join our gang? Make an account here
Still need our help? Hit us up below.FYI - If you’re getting in touch regarding an order, don’t forget to include your order number.
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