We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition.
For UK & Republic of Ireland customers, please return within 14 days of the date shown on your dispatch note. For International customers, please return within 7 days of the date you receive your order.
For hygiene reasons, pierced jewellery is non-refundable. When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags. Please ensure that lingerie and swimwear items are tried on over your own underwear. In the interest of hygiene, please do not remove the seal. If this is the case then we can reasonably decline your refund.
When returning items to us, please place your returned goods in their original packaging and do not remove any labels or tags. All items being returned should be sent with the original receipt and a note with it to state the reason for you returning the item. You must include your order number with your return, as failing to do this could result in you not receiving a refund as we may not be able to locate you on our systems.
Returns are absolutely free! A free Royal Mail returns label will be included with your parcel. If you’ve misplaced your UK returns label, you can download a new one by clicking here.
Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting. Keep your certificate of postage safe as your will need this as your proof of return.
Republic of Ireland
We're sorry, but we are unable to offer a free returns service to our Republic of Ireland customers and returns will be made at your own cost. A returns label will be included with your parcel. If you’ve misplaced your returns label, you can download a new one by clicking here.
Return the package at your local Post Office ensuring you obtain proof of postage. Please do not post the package through the post box without obtaining a certificate of posting. Keep your certificate of postage safe as you will need this as your proof of return.
If you would like to return an item, we will refund you within 21 days of the day the parcel was returned. Please note this is provided that the product returned is received back to us within the stated returns period or is faulty. Faulty products returned by you will be refunded in full, including a refund for the delivery charges for sending the item. However if there is more than the returned faulty item in the same order, the delivery charge will not be refunded.
In the event that we do not receive your returned goods, we will ask you to provide your proof of postage receipt from the Post Office. We reserve the right to refuse a refund if you are unable to provide proof of postage.
We will refund any money received from you using the same method originally used by you to pay for your purchase.
Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above and we will happily process a refund for you.
In addition to our returns policy, you can cancel your contract with us at any time within 7 working days beginning on the day after you receive the product(s) which are subject to the contract (“Cooling-Off Period”).
To cancel your contract, you must notify us in writing within the 7 day Cooling-Off Period to:
Pollard Street East
You must then return the products as outlined in accordance with ‘How Do I Return An Item?’. Please note that in order to cancel your contract, you must return all the products that were covered by the order. You must take reasonable care of the products that you wish to cancel and not use or wear them. If you cancel your contract with us, we will refund the amount due to you, including delivery charges, within 30 days of the day you have given notice of your cancellation.
Please contact our Customer Care Team with your full name, email address and order number and we'll confirm whether we've received them or not.
Any unwanted items must be returned to PrettyLittleThing in a saleable condition. Unfortunately any returns which are found to have make-up stains on the garment cannot be refunded.
Please contact our Customer Care Team with your full name, order number and the name or product code of the item affected, including the details of the problem so we can investigate this for you. Please return the item to us following the same procedure as stated in ‘How do I Return an item?’
We're sorry that you have received an incorrect item in your order. Please contact our Customer Care Team with your full name, email address, order number and a brief description of the incorrect item and we will get back to you as soon as possible within office hours.