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Returns Policy

HOW LONG DO I HAVE TO RETURN AN ITEM?
For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. For all international customers, please return unsuitable items within 7 days of receiving your parcels. Please return unsuitable items in its original packaging. Please note, we cannot offer refunds on swimwear if the hygiene seal is not in place or has been broken.
HOW MUCH DOES IT COST TO RETURN AN ITEM?
If you wish to return your items to PrettyLittleThing, it is free for UK customers. UK & ROI Customers, Your returns label will be included in your parcel but if you need to print another one, you can find it; here. We're sorry, but we are unable to offer a free returns service to international customers. Returns must be made at your own cost.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return and refund for you ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 21 days of returning the items, please contact us with the proof of postage information on your Post Office receipt and we will check this out for you.
HOW DO I RETURN AN ITEM (RETURNS LABELS)?

Please follow the process below for returning a parcel to us:

Please return your item(s) to us following the method below:

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note.

4. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

Please keep your proof of postage safe incase you need this as your proof of return.

Alternatively, UK customers have the option to use Doddle's: FREE and CONVENIENT returns at any Doddle store.

PrettyLittleThing has partnered with Doddle to make returning your online orders effortless. Simply bring in your items including your completed dispatch note to any Doddle store and Doddle’s friendly parcelistas will be on hand to help you. All Doddle stores are open from early until late and most are open seven days a week. Doddle has a growing network of purple stores located near railway stations and commuter hubs across the UK.

Find out more and where to find your nearest Doddle store here.

HOW CAN I TRACK THE STATUS OF MY RETURN?
As soon as your refund is processed you'll receive an email from us. Please be aware it can take 3-5 working days for the payment to show on your account, depending on your card issuer.
DO YOU REFUND THE DELIVERY CHARGE?
We will refund the postage charge if you have canceled your contract with us in accordance with the Distance Selling regulations. Please see our returns policy for more information on your cancellation rights.
CAN I EXCHANGE AN ITEM?
Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:
  • Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
  • Cover your address label with the PrettyLittleThing returns label found on the bottom right of your delivery note.
  • Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  • Keep your certificate of postage safe as you will need this as your proof of return.